Forgot Surface Pro Password

Discussion in 'Microsoft Surface General Discussion' started by Kayne, Nov 23, 2016.

  1. Kayne

    Kayne New Member

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    My child changed my admin password and now can't remember it. I used Rufus to create a usb bootable stick from PCUnlocker Enterprise iso image and it booted successfully on my Surface Pro tablet. But the program couldn't locate the sam file and reset the password. Afterwards I booted with Ubuntu Live CD, and all my files are still inaccessible. Suddenly I realized my hard drive was encrypted with BitLocker.

    So the problem is how can I decrypt the hard drive? I have the BitLocker recovery key but don't know what to do next because I couldn't sign into Windows any longer. Please help!
     
  2. Orlbuckeye

    Orlbuckeye Member

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    Is that admin account your MS account? If it is you can login to MS and go to your account and say change password and they will text or email a code to verify its you and you can then change the PW.
     
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  3. aikenwaisu

    aikenwaisu New Member

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    Which kind of account are you using?
    There are three types of accounts you can use to sign in on your Surface:

    • A Microsoft account: You sign in with an email address and password.
    • A local account: You sign in with a user name and password.
    • A domain account: You sign in with a domain user name and password. The domain is the network for your work or school, and the user name is assigned to you.
     
  4. Orlbuckeye

    Orlbuckeye Member

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    Ms Account here. Which can me changed on MS site.
     
    Last edited: Dec 15, 2016
  5. Cloudmine

    Cloudmine New Member

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    Yo Orlbuckeye..

    I don't have the password, nor anything for this Surface. It was given to me as is. No one in the family knows the password. They believe the OS got hit by a bug. They've all switched to iPhones and iPads. I'd like to erase the hard drive, and experiment with it.
    It has only one USB socket. I attached an Asus external DVD through a hub , but the notebook doesn't register it.
    How do I erase its hard drive without knowing the password?
    This device doesn't have any script, nor numbers on it. I don't even know the model. All I know of it is it's all black, and the battery is good.


    Florida eah.. I Am So Jealous. lucky bugger! 24/7/365 summer.
    We've got Eskimo weather here. You definitely would not like the two-feet of snow we've already got everywhere, and the horrid -30 daily temps.
     

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