Forgot Surface Pro Password

Discussion in 'Microsoft Surface General Discussion' started by Kayne, Nov 23, 2016.

  1. Kayne

    Kayne New Member

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    My Device:
    SPro4
    My child changed my admin password and now can't remember it. I used Rufus to create a usb bootable stick from PCUnlocker Enterprise iso image and it booted successfully on my Surface Pro tablet. But the program couldn't locate the sam file and reset the password. Afterwards I booted with Ubuntu Live CD, and all my files are still inaccessible. Suddenly I realized my hard drive was encrypted with BitLocker.

    So the problem is how can I decrypt the hard drive? I have the BitLocker recovery key but don't know what to do next because I couldn't sign into Windows any longer. Please help!
     
  2. Orlbuckeye

    Orlbuckeye Member

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    My Device:
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    Is that admin account your MS account? If it is you can login to MS and go to your account and say change password and they will text or email a code to verify its you and you can then change the PW.
     
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