Freezing SP4 in Outlook, when connected to external monitor

Discussion in 'Microsoft Surface Pro 4' started by erik braun, Jan 11, 2016.

  1. erik braun

    erik braun New Member

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    I noticed a few times now that my SP4 freezes when using Outlook. I have the impression this only happens when I am connected to an external monitor (and using a Targus docking station). Anyone else seen this?
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Most likely a CPU spike from the DisplayLink USB Video Card Driver.
     
  3. erik braun

    erik braun New Member

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    How can I check this and avoid it?
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    Task Manager will show the spike, look for the DisplayLink Drivers in the processes running. How to avoid, make sure you go to the DisplayLink website and get the latest drivers as the ones on the Branded Site are usually out dated by months.
     
  5. erik braun

    erik braun New Member

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    can you see this in logs (as it happened yesterday, at work)?
     
  6. jnjroach

    jnjroach Administrator Staff Member

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    Not really, unless you are capturing performance data....
     

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