frozen screen surface pro3

Discussion in 'Microsoft Surface Pro 3' started by Kan Chandra, Oct 30, 2014.

  1. Kan Chandra

    Kan Chandra New Member

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    My new surface pro3 I7 512 GB has just frozen. I could not shut down or restart. Help needed urgently.
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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  3. fifl

    fifl New Member

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    Same happend to me on tuesday. I was only using onenote2013 for notetaking. The only thing that worked was powerbutton+volumedown at the same time for.. 5sek?
     
  4. Kan Chandra

    Kan Chandra New Member

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    Thanks Greyfox 7 & fifi. It worked by holding the on switch for 30secs.
     
  5. keanchee

    keanchee New Member

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    My Device:
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    I have same issue, and i found out is the SD Card spoil. After i remove the SD Card no more frozen screen. But i don't know why it will affect the screen frozen...
     
  6. leeshor

    leeshor Well-Known Member

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    Welcome to the forum

    You say the screen was frozen but the system was probably busy looking at the SD card. What have you stored on the SD card? If it happens again you may want to check the card with a surface test at the minimum.
     

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