I seem to be experiencing lots of problems after only being a surface owner for a couple of weeks. Firstly and most annoyingly is Wi-Fi connectivity which is shockingly bad... so bad I found myself using my old netbook to list an item on eBay today because it simply wouldn't load. It shows a good strong signal most of the time but this doesn't seem to prevent certain pages (paypal is another) being tremendously slow to load, if they load at all. I noticed this early but was reassured by the fact that Microsoft seem to be aware of the problem and hope for a fix soon. Secondly, the random times it mutes (I thought it was me catching the keyboard until I discovered this is an issue that's others have found too). the only answer to this seems to be an exchange. Thirdly, (i'm not sure this is an actual issue or me being overly picky) I've noticed whenever the screen is dark or at least dark at the bottom, there is a faint random and isolated glow just left of the Microsoft icon, about half an inch long and extending a couple of mm up the screen. It's barely noticeable... until you've noticed it... now it bugs me because it's inexplicable and out of place and I wonder has anyone else noticed this or is it some sort of screen fault on my particular surface. I've just about decided to trek all the way back to John Lewis (kinda wish i'd bought from Microsoft websight now) where I purchased it from and request an exchange. I wondered if anyone else has also bought from John Lewis and are they likely to dispute exchanging it? From the repeated problems that keep being mentioned, it would probably be more sensible to ask for a refund (if I could even get one now) but i'm loathed to do it. No other tablet holds the appeal of the surface for me. I NEED that USB port, if it wasn't there I would've stuck with my netbook. I NEED Microsoft word, no other word processor cuts it when you're a writer IMO, bringing me to the keyboard... which I also NEED. Its super portable and super thin, great for my ebaying and such (when it's working). Being a tablet is a bit secondary for me, more something I wanted in my PC rather than an actual requirement (I hate tip tapping on a teeny weeny phone that I can hardly see) it's all the useful features of my gadgets in one (and my phone can go back to being a phone, I don't need my phone to do handstands) There's no doubt I would be deliriously happy with surface if everything was working as it should be. They are, in some ways, minor hiccups, but for £480 they are issues I really didn't expect.