Glitch on first setup

Discussion in 'Microsoft Surface Pro 3' started by aj_surface_guy, Dec 26, 2014.

  1. aj_surface_guy

    aj_surface_guy New Member

    Joined:
    Dec 26, 2014
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Hi all, hope you had a good Christmas.

    I just bought a Surface Pro 3 today. When doing the initial setup, it seemed to glitch out. I went through the setup wizard just fine, but when it booted and I logged in it went to a completely blank desktop and froze there. It was detecting my touches, but it would not swipe in the charms from the right, and the windows button wouldn't take me to the start screen. I couldn't really do anything.

    I was able to do a full factory reset from the login screen. This time during the setup wizard I chose express settings instead of advanced, and everything is working great now. Maybe there was a bug with my combo of settings in the original advanced setup???

    I was curious if others had issues like this or any thoughts on the matter. I get that it's working now, but part of me is curious if maybe it has a corrupt image or something and I should exchange it or a new one.

    Thanks for any advice you have.
    -A.J.-
     
  2. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,099
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    Welcome AJ and congrats on your new purchase. I have setup many SP3s over the past 6 months and even more Widnows 8.1 machines. Like with any software the setup can occassionally crash, the blank screen points to either Explorer.exe or the Intel Video Driver Crashing.

    I would make sure you apply the updates especially the Firmware Update that should be available.
     
  3. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    2,851
    Likes Received:
    1,030
    Trophy Points:
    113
    Location:
    Pacific Northwest & China
    My Device:
    Surface Book
    No doubt the Surface Pro devices have many updates to apply, and sometimes these seem to stumble over one another. Glad you've got it working, now.

    Congrats on a fine device, and for finding us here at the Surface Forums.
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,335
    Likes Received:
    1,279
    Trophy Points:
    113
    I do hope they update the Factory Image and Recovery Images periodically as soon the serial updating may take longer than the device lifetime. :eek:
     

Share This Page