I have posted on this forum before about using my Surface Pro 3 heavily for art purposes. As is well documented already, the new Surface Pen tip does wear very quickly for many users. I contacted MS support through the online chat the other day and was very disappointed with the support individuals awareness of this issue, or any program MS has in place to replace the tip. SurfaceProArtist.com has a detailed article stating that MS has already implemented a no hassle replacement process to anyone requesting a tip. After 40 min I finally agreed to have him send me a replacement pen, requiring me to mail back the "defective" one. This is less than ideal and does not solve the real issue. After calling MS directly, I was able to have a representative mail me out a new nib as well. Now, here is the awesome part. This morning I received an email from a supervisor at the Surface Care Team stating that he had been made aware of my experience and was very sorry. He proactively arranged for me to have a package of several nibs sent to my home, and he told me I could keep the extra pen free of charge! This experience shows a company realign concerned about it's customers experience with it's products and that they really care what the early adopters of this great product have to say about it. I will definitely be sharing this story with anyone who asks me about my Surface Pro 3! Thank you MS!