Hello camera useless outside?

[TimberWolf]

So recently, I decided to try using my new Surface Book 2 outside. It wouldn't recognize me at all. I'm really surprised that MS can't even get the camera to work properly in an outdoor environment. It is, after all, a portable device.

I'm not sure what the issue was, maybe it was too bright outside? But that shouldn't affect a camera, I would have thought too little light would be more of an issue. Still, very disappointing.

 

[sharpuser]

I use my Surface Book 2 Windows Hello sign-n outdoors, but on very warm days it sometimes fails. This may be due to the infrared (heat) component of how the camera identifies the user. Moving to shade works better.

 

[Wayne Orwig]

Mine almost never indoors, with a window behind me. Disappointing. You would think that I could get it to 'learn' to ignore that light, but I never have.

 

[Orlbuckeye]

Well remember the Surface Book isn't designed for the elements like a Toughbook. The components are more designed for use in the office or home environment. Im sure the price were to increase for a heavy duty camera and the picture wouldn't be as good. So the issue is about inside versus outside its in the glear from the sun versus no glear.