Hello from new member

Discussion in 'New Member Introduction & Site Assistance' started by Tony2000, Sep 22, 2014.

  1. Tony2000

    Tony2000 New Member

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    Hi,
    I have just bought a Surface 2 as a replacement for a little used but now dead laptop.
    It has already forgotten the date and wont run Skype. I'm not even convinced its battery is charging.
     
  2. smalltowngirl13

    smalltowngirl13 Administrator Staff Member

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    Welcome aboard and if you purchased the SP2 from a retailer you might check into a return policy for the battery issues...
     
  3. jnjroach

    jnjroach Administrator Staff Member

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    I would exchange it personally....especially if you bought it....
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Some people have recently posted issues with time syncing. Not sure what the root cause is but change your Internet time setting to nist.gov

    The light on the power connector should be on and if you swipe in from the right you should see a power plug next to the battery display which should also show the charge level.

    When you say wont run Skype do you mean the app closes or that it wont connect or has some other problem???
     
  5. Tony2000

    Tony2000 New Member

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    My Mistake! It charges just fine, I was expecting a clearer indication of charging but had lost the Desktop, Having recovered that I can see it is now fully charged.

    The Skype App says 'OOPs there was a problem'
    'Sorry we couldn't sign you in just now. Give it another go.'
    It then has a 'Try Again' button but no where to try a different Skype account (or any indicaton of what it did try)
     
  6. jnjroach

    jnjroach Administrator Staff Member

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    Are you attempting to use a Skype account or u your Microsoft Account?
     
  7. Tony2000

    Tony2000 New Member

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    Since it does not give me a login window I can only assume it is trying to use the Microsoft account
     
  8. malberttoo

    malberttoo Super Moderator Staff Member

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    So there was no place that it had you fill in any credentials?
     
  9. Tony2000

    Tony2000 New Member

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    Correct! I found that puzzling. Is it worth trying to re-install it? If so, how? I have checked and it is the latest version.
     
  10. dportal2006

    dportal2006 New Member

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    Return it. It looks like a lemon.
     

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skype app says we couldnt sign you in just now give it another go