Help...driver error when connecting pen

Discussion in 'Microsoft Surface Pro 3' started by doublestack1, Nov 6, 2014.

  1. doublestack1

    doublestack1 Member

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    Exchanged my i5 128 SPa3 for the i7 256 yesterday. After installing every update available, I am still not able to connect my surface pen. The driver error message sent me to device manager where I see the dreaded yellow triangle on the touch controller firmware. The system continues to tell me I have the latest driver yet after restarting numerous times I have the same issue. MS support was useless.
    I tried deleting the firmware, restarting, reinstalling firmware update from MS but the problem persists.

    I really want this to work for me. Any advice or fix before I return the unit for good?

    Thanks.
     
  2. doublestack1

    doublestack1 Member

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    I refreshed the device using the refresh option under recovery. This fixed the issue but I noticed all updates were removed. I fear once I reinstall all updates, the firmware error will reoccur. Does anyone have experience with this?
     
  3. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Haven't heard of anyone else with this problem so if it returns something is wrong.
     
  4. doublestack1

    doublestack1 Member

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    After refresh ands update(s) install, the pen functions normally. However, the firmware driver continues to display a caution triangle in device manager. A different agent at MS support said this driver issue is common with the SP3 and should be exchanged.
     
  5. leeshor

    leeshor Well-Known Member

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    Exchange because of a driver issue. Nuts.
     
  6. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    If the driver (which is known to work) consistently gets an error it may be due to a hardware malfunction.
     
  7. malberttoo

    malberttoo Super Moderator Staff Member

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    Agree with these ^^ 2 guys, your device has a hardware issue, you should get it replaced. Let us know how it goes!
     
  8. BMoreawesome

    BMoreawesome New Member

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    This is really aggravating. Got my exchanged sp3 yesterday and I have the same issue.
     
  9. leeshor

    leeshor Well-Known Member

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    Now I stand by my earlier post. ;);)
     
  10. ScottyS

    ScottyS Active Member

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    I had that problem (and MS store first tried a new pen and when the problem still existed they swapped me a new SP3 and I still had the problem in both Win 8.1 and Win10.
    Just upgraded to Win10 Build 9879 and the problem seems to be fixed.
     

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