Help identifying a driver that is causing issues

Discussion in 'Microsoft Surface Pro 4' started by inthesahel, May 2, 2016.

  1. inthesahel

    inthesahel New Member

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    Over the last few weeks I have been having some strange things going on with my surface. I wrote here that I was having a blue screen that stated memory management issues I even went to MS store and they just said never seen these issues before, so do a clean install and don't install your software!

    I was able to get the dump files and every 12 days I get an error and the driver listed is ntoskrnl.exe and the caused address is ntoskrnl.exe+142760

    First was in March listed as DRIVER_POWER_STATE_FAILURE
    Then in April listed as DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Then at the end of April MEMORY_MANAGEMENT

    Anyone have any thoughts on what that is?
     
    Last edited: May 2, 2016
  2. leeshor

    leeshor Well-Known Member

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    My guess is that a driver is not at fault. It may be misbehaving app but I;m guessing some sort of rootkit or other malware. Have you tried a full (custom) scan with Malwarebytes?
     
  3. inthesahel

    inthesahel New Member

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    leeshor- many thanks

    Yes I have done a full scan with Malwarebytes, I also have Hitman Pro running and have done a full scan with that as well.
    Both programs are saying the machine is clean.

    What to do?
     
  4. leeshor

    leeshor Well-Known Member

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    Try ADWcleaner. I ran Malwarebytes on a system over the weekend and I wasn't comfortable that it found everything. ADWcleaner and then JRT, (JunkwareRemovalTool), found even more. If not an infection of some kind I vote for an app being the cause.
     
  5. inthesahel

    inthesahel New Member

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    ADW and JRT came back clean, so tend to agree with you that it maybe an app or another thought I had was that this weekend I had a hard time getting files to load from my SD card.

    I might have a bad SD card- on the other side how would I find the app that is the culprit?
     
  6. leeshor

    leeshor Well-Known Member

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    Indeed, a bad SD card can cause the same issues.
     

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