Solved Help on sending surface for replacement

Discussion in 'Microsoft Surface Help' started by danpetrov, Aug 16, 2016.

  1. danpetrov

    danpetrov New Member

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    My Device:
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    I just got everything sorted out for a replacement for my surface. All I know is I have to print a shipping label and drop it off at my nearby UPS location. However the instructions for what to send are a bit vague. Do I have to include the Surface packaging when sending it in? I don't have to include the power adapter and pen as I understood correctly? What is the best way to package it so it doesn't get damaged during shipping?
     
  2. Plantje

    Plantje Member

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    Location:
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    As far as I understood here in the Netherlands: that's correct. Only the Surface should be sent in. When I got a replacement they were specific in not using the original packaging when returning the old one. Just a white label box. Just to be sure no one knows it contains a tablet.
     
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  3. danpetrov

    danpetrov New Member

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    Oh ok thanks! They should really specify that a bit on their page about preparing it for servicing.
     

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