Help - Surface 3 not waking from Sleep/Hibernate & other Issues

Discussion in 'Surface 3 (Atom)' started by alfred-socal, Dec 30, 2015.

  1. alfred-socal

    alfred-socal New Member

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    Hoping that anyone could help as I've tried looking everywhere.... :(

    I have the Surface 3 (4GB RAM / 128GB eMC), and lately this week, it has been refusing to wake up from sleep/hibernate. I know it turns ON because you could see that faint glow of the screen, but nothing shows up. I wait for a couple of minutes (based on an MS article that "things could take time"), to no avail. For the n-th time, been using the Forced Shutdown (pressing the Power Button for around 30-secs).

    [​IMG]

    I've been hearing about Sleep/Hibernate issues with the Surface Pro 4 and the Surface Book; with Microsoft saying that they won't be able to fix it until early January.... However, there is no mention on the Surface 3 - am I the only one experiencing this issues?
    :confused:

    ... Also, as you can see from the log above, lots of 7031, 10016 and 219 errors. What gives?

    It is just unfortunate that the 30-day return has passed - I got this machine to be productive, but instead been getting headaches and wasted time trying to troubleshoot/fix it (albeit, unsuccessfully).

    If this were a car, a Lemon Law could be... *sigh*

    Thanks in advanced!
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Windows 8.1 or 10? Have you applied all of the updates? What are you using for Antivirus? Are you running any Peer to Peer Applications? We need a bit more info to help....
     
  3. alfred-socal

    alfred-socal New Member

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    Hi...

    Of course,

    • Windows 10 Home, bare-bone
    • No P2P applications running
    • McAfee All Access
    • Yes, AFAIK - latest update is Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3124200)
    And, yes, this started happening all week... I've had the Surface 3 since November, but problems just kept cropping up since the slew of updates this month (December).

    UPDATE: As per a Microsoft thread, I tried using DISM and SFC to find any corrupt files, etc. Results were negative. *sigh* This is so confusing...

    Thanks,
    Alfred

    PS: What I'm also concerned about is that most Forums only talk about the SP3, the SP4 and the Book. Rarely do I see any posts/threads on the S3 - am wondering if this is only me (ie., that the Surface 3 is quite stable). Hence, finding a solution becomes difficult - would a solution for the SP3 work for the Atom-version?
     

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  4. jnjroach

    jnjroach Administrator Staff Member

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    The Surface 3 tends to be very stable... one thing you could try is see if there is a newer version of McAfee or remove it.

    We can also attempt some mere advanced diagnostics using PowerCfg from the CMD Prompt
     
  5. alfred-socal

    alfred-socal New Member

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    McAfee is up to date...

    For using PowerCfg, and command parameters you'd recommend?

    Thanks,
     
  6. jnjroach

    jnjroach Administrator Staff Member

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    Typically these three:
    /sleepstudy
    /batteryreport
    /energy
     
  7. alfred-socal

    alfred-socal New Member

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    Based on several other forums/threads, and really running out of options, I tried manually installing Surface3_WiFi_Win10_151109_1.msi, along with powercfg /h /type full (in elevated CMD).

    Though I get the "Windows Logo" instead of the "Surface Logo" at boot - so far, the Hibernate is working.

    I hope I did the right thing...
     
  8. jnjroach

    jnjroach Administrator Staff Member

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    That was the driver package and it will only install missing updates you're safe...as far as enabling traditional hibernate, did it disable Connected Standby? You can check by running powercfg /a from an elevated CMD Prompt, if Standby (S0 low power state) still is enabled you should be fine....
     

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