Help! Touch Screen Suddenly Stopped working after update!

Discussion in 'Microsoft Surface Pro 4' started by shan109, Jun 16, 2016.

  1. shan109

    shan109 New Member

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    Hi!

    The touch screen of my surface suddenly stopped working after an update today (right after the reset which installs the update).

    using insider preview build "slow" level.

    How do I fix this?

    The touch screen works during boot menu (menu that appears after pressing power button + volume up), so it is definitely not a hardware problem.
     
  2. Compusmurf

    Compusmurf Active Member

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    Ah yeah, common problem, roll back one of the drivers or switch to insider fast and get the update.
     
  3. shan109

    shan109 New Member

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    Thanks! It is now working again!
     
  4. Compusmurf

    Compusmurf Active Member

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    Which route did you choose? Insider fast? or rollback?
     
  5. Jack Tong

    Jack Tong New Member

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    What is insider fast? Thx

    Sent from my LG-H860 using Tapatalk
     
  6. leeshor

    leeshor Well-Known Member

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    The Insider program has a slow ring and a fast ring. The fast ring gets updates that are closer to what the builds are that they use at Microsoft, the slow ring is builds that probably will be released fairly soon to those not on the Insider program
     

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