Help! Type cover key fell off!

Discussion in 'Microsoft Surface Pro 4' started by DavienSim, Mar 27, 2016.

  1. DavienSim

    DavienSim New Member

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    Hi all,

    My type write key number 5 and 6 drop off while i am using it normally. Can i check if i can exchange it for a new one(it is still under warranty) or i have to purchase a new one, Thank you!
     
  2. leeshor

    leeshor Well-Known Member

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    Welcome to the forum

    If you have a Microsoft Store you can go to I'm fairtly certain if they don't see any other damage they would exchange it. You could also try by calling Microsoft support but it may be more difficult if they can't see it. The Microsoft "complete" coverage would absolutely have covered it. All you can do is try.
     
    Last edited: Mar 30, 2016
  3. Darnellmc

    Darnellmc New Member

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    Even if no store is in your area. Call Support, they will more than likely allow an in warranty exchange.

    I've done it with a MS Ergo Keyboard just a couple years back. Turn around was very fast. They sent me a good one and let me keep the bad one.
     
  4. surfacebookinuk

    surfacebookinuk Member

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    Sonetimes I really wonder what apple products forums look like to be honest :D
     
  5. bluegrass

    bluegrass Well-Known Member

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    There are so few Apples as compared o Windows machines that I don't think there would be near as many comments or questions on an Apple forum.
     

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