Has anyone else had problems with customer service.? Love my Surface Pro but this is the most horrible tech service I have ever received on any hardware I have purchased. During my warranty period a big yellow inch thick line appeared down the right side of the screen. I drove to the MS store for support. The lady there said that they did not have any replacements in stock and that they would send me to my home address one within the next week so I left it. Been nearly two weeks now, no word from them. I have called the store several times and no one can seem to tell me where it is. They keep telling me they will call me back and never do. Each time I call I get passed around to several people before I get to someone that will even address my question, and they just take my number and do not call back. I even called the Microsoft Store line, they put me on hold several times and come back and say I will have to contact the store that took it for repair/replacement. I have talked to at least 20 people over the last couple of days regarding this. I have the receipt for the work.. isn't Microsoft a tech company? You would think they would have a pretty good system to handle warranty replacements and not lose them. Would love to be able to give a technical review instead of having to write this. Unfortunately I don't have a Surface currently to write about..