How do I get the Pro to?

Discussion in 'Microsoft Surface Pro' started by Afy, Jun 24, 2013.

  1. Afy

    Afy Member

    Joined:
    Nov 9, 2012
    Messages:
    286
    Likes Received:
    11
    Trophy Points:
    18
    Reboot? Its in an endless preparing to configure windows state.?
     
  2. Cambo

    Cambo Member

    Joined:
    Feb 17, 2013
    Messages:
    88
    Likes Received:
    7
    Trophy Points:
    8
    Location:
    New Zealand
    My Device:
    SPro3
    Slide screen from the right, select settings, power button, reboot
     
  3. Afy

    Afy Member

    Joined:
    Nov 9, 2012
    Messages:
    286
    Likes Received:
    11
    Trophy Points:
    18
    Nope..it is stuck in the preparing to update your computer cycle, during a reboot. So that option will not work.
     
  4. Cambo

    Cambo Member

    Joined:
    Feb 17, 2013
    Messages:
    88
    Likes Received:
    7
    Trophy Points:
    8
    Location:
    New Zealand
    My Device:
    SPro3
    try holding the power button down for about ten secs
     
  5. Afy

    Afy Member

    Joined:
    Nov 9, 2012
    Messages:
    286
    Likes Received:
    11
    Trophy Points:
    18
    :( No joy
     
  6. DOS

    DOS Active Member

    Joined:
    Apr 8, 2013
    Messages:
    145
    Likes Received:
    36
    Trophy Points:
    28
    Location:
    USA
    Any more info you can give? Is this a brand new system out of the box? Has it just performed an update? Are there other accessories plugged in? Will it shut off at all? Have you tried to boot to Safe Mode?
     
  7. jeffskent

    jeffskent Member

    Joined:
    Mar 21, 2013
    Messages:
    76
    Likes Received:
    14
    Trophy Points:
    8
    I have also read that if you call Microsoft toll free they will guide you through a reset process that can reset your stuck Pro. If they can't do it, they should give you a RMA to return and replace the stuck Pro. If you are close enough to a MS Store, they should be able to help you there as well.
     
  8. Afy

    Afy Member

    Joined:
    Nov 9, 2012
    Messages:
    286
    Likes Received:
    11
    Trophy Points:
    18
    Ah well.. did an update. Not a brand new system. And its just stuck in the update mode for some reason. Have plugged it in, and lets see what happens.
     
  9. mitchellvii

    mitchellvii Well-Known Member

    Joined:
    Mar 30, 2013
    Messages:
    2,483
    Likes Received:
    559
    Trophy Points:
    113
    Location:
    Charlotte, NC
    My Device:
    SPro3
    Once you get it restarted (it will eventually, just leave it alone for a while and let it restart and fail a couple times - don't press any buttons), go into your updates, search for new ones again and install just one at a time until you find the culprit. Then go back and right click > hide the trouble maker so it never installs.

    In my experience, it is usually an Optional Update (specific to your hardware configuration) that causes these problems and not the standard Windows Updates, so you can pretty much safely install all those at once without going one by one.
     

Share This Page

Search tags for this page
get surface pro 3 to reboot
,

microsoft surface pro 3 preparing to configure windows stuck

,

microsoft surface pro 4 stuck preparing to configure windows

,
my surface is permanently preparing to configure windows
,
my surface tablet is stuck trying to configure
,
surface 4 stuck at preparing to configure
,

surface pro 3 how to reboot

,
surface pro 3 stuck on preparing to configure
,
surface pro 4 stuck on preparing to configure windows
,

surface pro stuck on preparing to configure windows