How to get BitLocker key

Discussion in 'Microsoft Surface Pro 3' started by churin, May 12, 2015.

  1. churin

    churin New Member

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    I encountered BitLocker recovery mode. I did not have any recovery info asked for. I went to the MS website suggested and logged in to my account but was told no recovery info was available.
    I have reset the machine now and it is working again. But I still need the BitLocker key in case it is asked for again. How can I get it?
     
    Last edited: May 12, 2015
  2. jnjroach

    jnjroach Administrator Staff Member

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    Are you using a local account or Microsoft Account?
     
  3. churin

    churin New Member

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    I created a local account(Admin type) but Microsoft Account is not deleted.
     
  4. malberttoo

    malberttoo Super Moderator Staff Member

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    leeshor likes this.
  5. churin

    churin New Member

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    They do not have it as I indicated in my thread starter post and I checked again after resetting the machine.
     
  6. jnjroach

    jnjroach Administrator Staff Member

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    Again, are you using a local account or Microsoft Account? If it is a local account it is stored locally if it is a Microsoft Account it is stored on your OneDrive....
     
  7. malberttoo

    malberttoo Super Moderator Staff Member

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    Are you able to get to it this way?

    From the Desktop, hold down the Windows key and tap X

    Control Panel> Bitlocker Drive Encryption, Manage BitLocker, Then you should see the option to Back up Your Recovery Key.

    BL.jpg
     
  8. churin

    churin New Member

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    Let me provide what has been done with the machine since purchased four days ago:
    First thing was that I created a local account, switched to that account and proceeded to do as follows: I installed a third party software to get the start button and changed the Windows wall paper. Then I attempted to resize the OS partition by using a third party utility but could not. I thought it was because of TPM or/and Secure Boot Control so that I disabled them. It appeared to me that that caused the the recovery mode situation. I reset the machine and I could resize the OS partition and created data partitions. I enabled the TPM and Secure Boot Control. That's all I have done so far. (Between resetting and resizing partition the same things originally done as above were done again)

    C drive BitLocker is not turned on as shown below so it must be turned off by default. Does this mean the recovery mode has nothing to do with BitLocker? I am confused.
    [​IMG]
     
    Last edited: May 13, 2015
  9. jnjroach

    jnjroach Administrator Staff Member

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    Recovery is different from BitLocker....
     
  10. churin

    churin New Member

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    Did I encounter the recovery mode because I disabled the TPM and the Secure Boot Control?
    Where is the information asked for in the Recovery mode situation?
     
  11. jnjroach

    jnjroach Administrator Staff Member

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    Most likely
     

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