They put a hold on my account for $1000 for an advanced exchange 2 months ago now. They have had the tablet I sent back now for a month and a half and they've yet to remove the $1000 hold on my credit card. I do not like saying they stole it from me, but every time I try to contact Microsoft, they refuse to let me speak to people in the billing department and just say "please be patient, it may take some time". I'm tired of them giving me a runaround on this. It's been 2 months and I am beginning to think I'll never get my money back. It feels like they have me by the balls and I can't do anything about it. Called my credit card company and they say it's ridiculous that Microsoft has been taking so long, but all they can do is "open a complaint" which they've done, but that ultimately they can't force Microsoft to give me my money back. Is there anything I can do? Is there any way for me to get the $1000 of mine that they refuse to give me back after 2 months?