Just a heads up, if you purchased a SP3 for business like I did, do not buy Complete support. Whilst it lets you purchase it online in the small print you cannot claim on it if you used the device for business purposes. Instead, there is a 'Microsoft Extended Hardware Support' which is for business users and offers a couple of different options: - 2 extra years warranty + free advanced replacement - As above + accidental breakage insurance http://www.microsoft.com/surface/en-gb/support/business Worked out well for me as I only wanted the extended warranty so got cover for half the price of Complete. You need to go via a reseller for it, in the UK I bought it through Insight. If you've already purchased Complete and are a business user, look into getting a refund as you have bought a dud.