I need to reset my SP3, but the windows installation keeps stalling at 6%! "installing features and drivers 10% - configuring settings" I have tried at least 3 times and it keeps getting stuck at the same place each time. This last time I waited about 30 minutes before shutting down again. My problem is that it won't let me on the internet. Email works just fine, as does everything else i'be tried. For the Internet I keep getting an "unable to connect to the proxy server" error. Using the diagnostic button, it eventually tells me that "one or more network protocols are missing on this computer".