Intermittent dead pen

Discussion in 'Microsoft Surface Pro 3' started by BobG, Sep 4, 2014.

  1. BobG

    BobG Member

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    My pen will stop working from time to time. At worst, I have to remove and re-insert the AAAA battery. Has anyone else experienced this?

    Maybe it's time to ask Microsoft for a replacement pen?

    Bob Graham
     
  2. Moonsurface

    Moonsurface Super Moderator Staff Member

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    Yes I have had this once where I had to remove and reinsert battery, but it works perfectly most of the time.
     
  3. ruinah

    ruinah Member

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    I had a slightly different issue. The end of my pen has some small shaving of plastic that doesn't give me a good point. Is that something MS would replace? I suppose I could use a file to shave that little piece off but I am afraid it would do more harm than good. It's not big just annoying.
     
  4. BobG

    BobG Member

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    Hah, LOL, I just used the file in my swiss army knife to try to smooth the "hairy" tip. Just made it worse. I think something around a 600 grit would be necessary, it's very soft material.
     
  5. malberttoo

    malberttoo Super Moderator Staff Member

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    If you have to do it often, I would ask for a new one. Also Microsoft will provide new Pen tips to you upon request, free of charge I believe.
     
  6. hughlle

    hughlle Super Moderator Staff Member

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    Just email MS. Last time I saw a thread about this kind of issue they just sent out a new one and said keep the old.
     
  7. JimB

    JimB Member

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    Same issue intermittently. Try to hit the top to bring up one note, then exit by swiping down. Seems to 'wake' the pen back up.
     
  8. wertzius

    wertzius Member

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    How about trying a new battery?
     
  9. BobG

    BobG Member

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    I tried removing and re-inserting the nib. It has a better feel now and hasn't misbehaved since. I'll report back in a day or two.

    Bob
     
  10. BobG

    BobG Member

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    Well, after my previous post it worked flawlessly until today (13 days), when it started acting up again. First time I restarted the tablet, second time I had to remove and re-insert the battery to get it working again. I refuse to believe that Microsoft is sending us ten year old batteries, mine is dated to 2018, if I'm reading the battery label correctly. I guess I'll call Microsoft and ask for a new pen.

    Just posting update to add to the community knowledge base.

    Bob
     
  11. wertzius

    wertzius Member

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    Do you have a voltmeter? If the voltage of the battery is below 1,2V the battery is dead.
     
  12. bluegrass

    bluegrass Well-Known Member

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    To check a battery correctly, you really should use a battery tester which puts a slight load on it during the test. You can get a false positive reading with a voltmeter without having a load on the battery.
     

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