Is my infrared "hello" camera broken?

Discussion in 'Microsoft Surface Pro 4' started by borgqueenx, May 23, 2016.

  1. borgqueenx

    borgqueenx New Member

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    My Device:
    SPro4
    Completely fresh installation with windows 10 and then done all the windows updates (i unfortunatly had no choice but to install them)
    then i tried to configure windows hello and it simply doesn't work. The grey bar that goes to blue is not moving at all.
    here is a video showing the problem:
     
  2. wynand32

    wynand32 Active Member

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    Location:
    Oak Park, CA
    My Device:
    SPro3
    Can you see the red from the infrared camera? -- OOPS, sorry, posted that RIGHT before you said the light didn't come on.

    So, if you go to Device Manager, do you see any devices that are having problems?
     
  3. Afy

    Afy Member

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    Try this..
    1. Uninstall the the windows hello driver "Surface Camera Windows Hello". Which will re-install when you reboot.
    2. Deactivate hello and pin.
    3. Set them up again

    You could also try this in t 2,1,3 sequence. Should work.. let us know
     

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