Is this amount of battery wear a lot for just 12 cycles?

Discussion in 'Microsoft Surface Book' started by macmee, Aug 11, 2018.

  1. macmee

    macmee Active Member

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    Sometimes my SB2 wont charge, and I'm trying to figure out of the problem is that the battery is faulty:

    https://i.imgur.com/nusrlue.png

    It looks like I've had 12 charge cycles but the battery has worn 8%. The device is maybe 4 months old.
     
  2. macmee

    macmee Active Member

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  3. chekhonte

    chekhonte Member

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    My Device:
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    A bit on battery one but your main battery is currently better than it's design capacity.

    [​IMG]
     
  4. chekhonte

    chekhonte Member

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    Did the previous one this morning. Did another one now and it's giving very different numbers. I wouldn't sweat it. However SB2 is determining capacity isn't very accurate.
     
  5. macmee

    macmee Active Member

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    Yeah I don't know :( I took it in to the MS store though anyway since I was having a lot of trouble getting it to charge. They ran a diagnostic tool on it and it failed the one related to power/battery or something.

    I take impeccable care of my electronics and I can't think of what I did (if anything) to cause the unit not to charge, or the battery to wear out so quickly. They gave me a replacement unit since I was within a year of purchasing (thankfully) and I'm hoping to have better luck with this one.

    The annoying thing to me is, what if it stopped being able to charge 1 year after buying it? Would I have lost $3,500?
     
  6. chekhonte

    chekhonte Member

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    Mine fails that too diagnostic too. Ug, perhaps I should take it to the MS store. I don't know why I'm complaining, the Seattle store has always been a good experience for me.

    EDIT: noticed a bit of discoloration, presumably oxidation on one of the pin on the charging cable. Scraped it and it passes.
     
    Last edited: Sep 1, 2018
  7. efinimazda

    efinimazda Member

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    Don't worry, they would gladly offer you $400 or so for the device to use toward a newer device lol... That's what I was quoted when inquiring about replacing/upgrading my Performance Base i7 16GB to a Book 2, ugh, no thanks! Glad I opted for the complete warranty so I have an extra year to replace/upgrade the device when it acts up.
     

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