Is this normal?

Discussion in 'Microsoft Surface Pro 3' started by David Caporale, Dec 13, 2014.

  1. David Caporale

    David Caporale New Member

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    On my second SP3 tablet, same things keep happening and I am not sure if the issues are Windows 8.1 or the hardware. I have spent at least eight hours with MS support, have had the tablet replaced and my docking station replaced. My Windows updates are current and after reboot I check again.
    • Touch screen work 70% of the time using my fingers. I have calibrated.
    • Pen just doesn't work as a stylus, is it supposed to?
    • Keyboard touch pad pointer moves when you let go and hard to fine tune to an on screen selectable button. I have the proper setting enabled to snap to, enhance position and I have played with size and speed settings.
    • Attach the keyboard and touch screen gets worse, works 60% of the time.
    • Put the tablet in the docking station and touch screen works less than 20% of the time. I am on my second one.
    My question is: Is this normal or do I need to go for a third tablet?
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Umm, how is the power where you are??? Do you live under high tension lines, near a military radar installation or airport, next to a leaking nuclear reactor, or perhaps inside the loop of a large hadron collider? :D

    Not normal.
     
  3. David Caporale

    David Caporale New Member

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    None of the above are issues, but cute non the less.
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    Part of your issue is you calibrated your touch screen.... reset it and see if it works better.
     
  5. David Caporale

    David Caporale New Member

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    Thank you, have reset during my call with MS support.
     
  6. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Have you had your capacitance level checked, you may have an unusually high or low capacitance level or do you wear silk clothing over nylons? :)
    Is there a Radio transmitter nearby?
    Perhaps your neighbor is a mad scientist conducting Tesla coil experiments??? :D
     
  7. jpfive

    jpfive New Member

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  8. jpfive

    jpfive New Member

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    This is not facetious. The suggestions of radio magnetic interference of some kind are legitimate. I returned two SP3's because of a disappearing cursor. It would bury itself in the upper left corner of the screen. I could pull it down with the touch pad, but it would snap right back. This was an intermittent problem, but was destroying my love for the machine. I purchased the third directly from Microsoft, thinking the BB store had a defective batch - this time with the support plan. Problem went away for a while...then resurfaced (sorry)... I found the problem by accident. My wife uses a Verilux fluorescent reading lamp which, when on one side of her chair is immediately adjacent to me. I had a hunch - moved to the other side of the room - and my problem went away. I no longer have this problem, but I also no longer work adjacent to this lamp. I don't use the pen generally, but had tried it to override the cursor when it was malfunctioning. No luck. I also tried the wedge BT mouse and also the ms mouse that uses the usb dongle. They worked no better - unless I moved away from the lamp. I expect that the pen will work now also - but haven't tried it. Hope this helps. Jack
     
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  9. kundas1

    kundas1 Super Moderator Staff Member

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    personally I would get rid of that lamp! wondering what kinda health problems that thing will cause you and the wife further down the road lol never heard of a lamp able to directly affect electronic devices in such a way
     
  10. jpfive

    jpfive New Member

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    Well, I would never expect such a thing from an incandescent lamp. The only frequency associated with those is the generated power coming to the lamp. Fluorescents are a little different - ballasts and all - but who knows. I only offer my own observation and experience. Of course we all realize that EM interference is a part of our modern world. I have remote controlled lights/ceiling fans in my rec room that sometimes come on by themselves. I noticed this happening on one occasion as my neighbors garage door was opening - but not always - perhaps just coincidental. At any rate I think I'll keep the lamp... :)
     
  11. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Their garage door was probably responding to the same EM pulses as your lights & fan.
     
  12. Telstar1948

    Telstar1948 Active Member

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    ...the neighbor's are probably wondering why their garage door keeps opening and closing without their input...it's the lamp...it's the lamp!
     

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