Just got off chat with a Surface Support guy named Will. I came home from college today with my SP2, including the charger because I'd been editing film all day and used the extra power. When I connected it again at home, no light came on, and the charger wouldn't work. Now, I have a 15hr photography A2 exam on Friday, so as you can imagine this scared me shitless as my SP2 is instrumental to my exam plan. But thankfully, this guy totally understood my situation and immediately dispatched a replacement charger to me to arrive for Thursday. Even better, my charger suddenly worked again when I gave the back end (plug going into the brick) a bit of a push. I explained this to Will and turns out it might just a be a bit of a loose wire. So I have a still working SP2 with a functional charger, and a back-up on the way just in case. Just thought I'd share this as I was really honestly quite surprised at how helpful Support was over the messenger chat. Really understanding and helpful, just what I'd want in a support exchange. Anyone else had any good experiences? Twiggy.