Solved KB3105210 Update Killed Windows Hello

Discussion in 'Microsoft Surface Book' started by markbyrn, Nov 8, 2015.

  1. markbyrn

    markbyrn New Member

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    So right after the subject Windows update installed this evening, Windows Hello completely failed and would not recognize me and 'improve recognition' failed as well; silently failed as it vainly tried to recognize a face. Rolling back the update fixed the problem - sigh-.

    Anybody else have this issue and any advice for what should I do besides disabling automatic updates and using hide tool (already done).
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    When I updated to 10586 Thursday, 5 November 2015, Hello was broken until I finally did a full power off and reboot. I tried to re-register my face, as you did, before the reboot. Afterwards, everything was fine.
     
  3. markbyrn

    markbyrn New Member

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    Thanks for the response. I had already tried your suggestion to power off and reboot; that didn't do the trick. But since you mentioned not having problems, I decided to try the update again but this time, I turned the Windows Hello feature off before I installed the update. After re-installing the update and turning Windows Hello back on, it worked.
     
  4. flar

    flar Member

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    FWIW, that update installed on my i7 SB a couple of days ago (11/5). I don't remember any Hello issues, but I have rebooted since then and presently Hello is working just fine for me...
     

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