Keyboard cover randomly not working

Discussion in 'Microsoft Surface Pro 3' started by rADo, Dec 27, 2014.

  1. rADo

    rADo New Member

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    My Surface 3 Pro sometimes does not register the keyboard. It happens many times after reboot, at login screen, but NOT always, and also during usual work, when I re/attach the keyboard, it lights-up, but no keys work.

    I did try to delete keyboard device from Device Manager, reinstall latest drivers, etc., but to no avail.

    Shall I RMA the device or kbd?
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    How long have you had it, I had a problem with my keyboard on my old RT at first but after a couple days it settled down. It looked to me like the block where the pins connect was curved slightly but it straightened out after being connected for a while. Also inspect the pin and contacts to make sure none are recessed or have foreign matter on them, if necessary clean with a soft cloth and optionally rubbing alcohol; follow with a shot of Rum or Tequila for yourself. Important: do not reverse the alcohol use. :)

    Oh, any chance of trying a different keyboard ... is there a store nearby that might have one???
     
  3. rADo

    rADo New Member

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    I tried plum brandy and 10x re/attaching the keyboard, and it seems it did the trick. Thank you :)
     
  4. rADo

    rADo New Member

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    Seems not a permanent fix. Tried to remove the cover for a minute, attach it again, and keyboard did not work. Had to re/attach it five times to make a connection. Not sure if cover or Surface itself has loose connections, but seems like a hardware issue to me.
     
  5. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    About all you can do is clean and inspect the connections... and remove/reinstall the driver... after a while repeating those leads to doing the same thing over and over again... and we know what that means. :) It could be hardware which is where you need to switch one to isolate who the culprit is. Try your keyboard on another device or vice versa. Odds are it's probably the keyboard since it flexes.
     
  6. markusbeutel

    markusbeutel Member

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    Have had this happen on a few SP3s before I returned mine for good - first few instances it was the typecover, and replacing it fixed the issue - one time it was the SP3 itself, where it no longer recognized any typecover attached to it, and I had to get the unit itself replaced. Take it in to the MS store if you can, they'll replace either the machine or typecover no questions asked.
     
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  7. rADo

    rADo New Member

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    No MS Store unfortunately in Czechia, where I live. In fact, local MS does not even sell Surfaces online. Had to order one from Germany, shipment was free via UPS though.

    Will RMA the thing. Should not happen to €1200+ device.
     
  8. markusbeutel

    markusbeutel Member

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    Maybe before you do, go to a store that has Surface's on display, and try out the display typecovers on your device just to make sure that it's not the Surface itself, as I went through this once as previously mentioned where I had a typecover replaced, got home, then found out that it was actually my Surface that was the problem.
     
  9. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Well failures have always occurred... they occurred when computers routinely cost $2000, and they occurred when the cost $3000, and when they cost $5000 and even when they cost a million or ten million. The result of making them smaller with fewer or NO moving parts and fewer or NO connections is fewer failures occur but they still do.
     
  10. rADo

    rADo New Member

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