keyboard not charging

Discussion in 'Microsoft Surface Book' started by collin124, Mar 19, 2016.

  1. collin124

    collin124 New Member

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    My Device:
    Surface Book
    i have recently bought this new surface book,for around3days, and the keyboard doesn't seem to charge even the led of the charging cable is on. it works if i plug it directly into the clipboard, but not the keyboard, anyone could help?
    i have tried to restart or uninstall the driver already, and still no luck
    any help ?

    thanks
     
  2. ncameron

    ncameron Member

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    Some people have reported a failure to charge the keyboard unit because there is a bent pin inside the connector port. Get a torch (flashlight in the US) and compare the two power ports and se if you can detect a misalignment in the keyboard one compared to the Clipboard...
     
  3. collin124

    collin124 New Member

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    My Device:
    Surface Book
    so i cant possibly fix it without returning it to the ms ?tho i cant reli spot the difference between ,thanks
     

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