Locked Out of Surface Pro

Discussion in 'New Member Introduction & Site Assistance' started by JaneQ, Apr 13, 2013.

  1. JaneQ

    JaneQ New Member

    Joined:
    Apr 13, 2013
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    0
    I am completely locked up. I can't swipe, use the keyboard or even shut it off. I don't know how it happened or what to do to get back in. Please HELP!!!!!
     
  2. Nuspieds

    Nuspieds Active Member

    Joined:
    Feb 24, 2013
    Messages:
    774
    Likes Received:
    120
    Trophy Points:
    43
    Location:
    Los Angeles
    My Device:
    Surface Book
    When you say you can't power off, did you press and hold down the power button for a bit?
     
  3. JaneQ

    JaneQ New Member

    Joined:
    Apr 13, 2013
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    0
    Yes. Plus it won't even go into sleep mode.
     
  4. Nuspieds

    Nuspieds Active Member

    Joined:
    Feb 24, 2013
    Messages:
    774
    Likes Received:
    120
    Trophy Points:
    43
    Location:
    Los Angeles
    My Device:
    Surface Book
    Okay, but "by a bit" I don't mean one second or two. You have to hold the power button down several seconds. Certainly by 10 seconds it should power off.
     
  5. smalltowngirl13

    smalltowngirl13 Administrator Staff Member

    Joined:
    Jun 18, 2012
    Messages:
    611
    Likes Received:
    50
    Trophy Points:
    28
    Location:
    Kansas
    Welcome aboard...hopefully you have been able to access your tablet...
     
  6. cali

    cali Member

    Joined:
    Jun 19, 2012
    Messages:
    542
    Likes Received:
    22
    Trophy Points:
    18
    Trust that this has been resolved.
     

Share This Page

Search tags for this page
locked out of surface
,

locked out of surface pro

,
locked out of surface pro 2
,

locked out of surface pro 3

,

surface pro 3 locked

,

surface pro 3 locked out

,

surface pro 3 locked up

,
surface pro locked
,

surface pro locked out

,

surface pro locked up