Solved Mac mail not sending

Discussion in 'Microsoft Surface Pro 3' started by JJDiver, May 29, 2015.

  1. JJDiver

    JJDiver New Member

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    Just a couple days ago I started having problems sending mac mail from the mail app on my Surface Pro 3. Receives fine, just wont send. Error message is contact service provider. Mail works fine on all other devices.
    Any idea? I've tried to re-install the account and can't. Bought Outlook and tried installing mac mail account and couldn't . Frustrating.
     
  2. leeshor

    leeshor Well-Known Member

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    Being able to get mail is usually easier than the sending part. Are you using SMTP settings provided by your Internet provider or the mail provider? What is the mail provider and is it set up as POP or IMAP?
     
  3. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    ... and the Service Provider said ???
    They have the option to permit or reject clients that are not a true Mac client or to selectively permit validated clients. Likely the result of clamping down on spammers.
     
  4. JJDiver

    JJDiver New Member

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    I have tried several times the proper settings that I am successfully using on all other devices. The incoming mail is IMAP and outgoing is SMTP.
     
  5. JJDiver

    JJDiver New Member

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    I thought it may have to do with a recent update to either windows or IOS. All was good until 3 days ago.
     
  6. sharpuser

    sharpuser Super Moderator Staff Member

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    Try these ports outgoing:
    25, 587

    Also, you may want to disable IPv6 on your wireless adapter, if currently enabled. The email protocol may be detecting a previously unknown IP address from you, and blocking it.
     
  7. JJDiver

    JJDiver New Member

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    I uninstalled Mail and re-installed, and that seems to have solved the problem.
     
  8. leeshor

    leeshor Well-Known Member

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    Someone find the easy button. j/k
    Marked solved, (one way or the other). ;)
     
  9. chamberlainjason

    chamberlainjason New Member

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    I am having the same problem with my .mac and/or .icloud.com accounts. Everything has worked fine on Surface Pro 3 and Macbook Pro and iphone6 till just a few days ago now I have a bunch of emails in the Surface Pro 3 that won't send - waiting in the outbook- extremely frustrating when technology suddenly stops working even when you have not changed anything on your end.
     
  10. leeshor

    leeshor Well-Known Member

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    Welcome to the forum

    It's possible that one of the messages you tried to send was malformed in some way and got stuck. If that's the case all the other mail will get stuck behind it. Just a thought.
     
  11. JJDiver

    JJDiver New Member

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    I've found the only way to fix the problem is uninstall Mail and re-install. Ito works for a week or so then stops
     
  12. Telstar1948

    Telstar1948 Active Member

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    I used Macs for a number of years before coming back to Windows. I've had a .me email address for quite a few years and still use it today. It's functioning normally, but over the years, from time-to-time, it would act up then eventually clear up. Not sure what was happening, but during the time you reported your issues I didn't have any with my .me account.
     

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