Mail issue on our 1020s. Anyone help?

Discussion in 'Microsoft Smartphone General Discussion' started by kojack, Mar 9, 2016.

  1. kojack

    kojack New Member

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    In the past couple of weeks, My wife and I noticed that our mail is not being stored on our 1020s for longer than a day. It used to all be stored there. I never changed any settings. Any ideas how to fix this up?
     
  2. leeshor

    leeshor Well-Known Member

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    Are all the deices with that account set up IMAP? If not are they ALL set up to leave mail on the server.
     
  3. kojack

    kojack New Member

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    They are setup as POP accounts. But this only started happening recently....They used to leave a week or two on the phone...now its daily.
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Typically this is configured in the Account settings of the mail client.
     
  5. leeshor

    leeshor Well-Known Member

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    I;'m guessing a setting was changed on one of the mail clients. If you're using POP they (all but maybe one) should tell the mail to keep on the server for 14 days. That's the default for Outlook if you tell it to keep the mail on the server. Unfortunately there are a lot of variables. You need to double check the mail settings on all your systems. Making them all IMAP might be the best solution.
     
  6. kojack

    kojack New Member

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    THanks, I will check it out and see what I can come up with!
     

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