many problems with new surface pro 4

Discussion in 'Microsoft Surface Pro 4' started by saidgta, Nov 20, 2015.

  1. saidgta

    saidgta Member

    Joined:
    Nov 20, 2015
    Messages:
    48
    Likes Received:
    6
    Trophy Points:
    8
    My Device:
    SPro4
    excuse me for bad English.
    i bought a surface pro 4 yesterday and i have many problems with that:
    first, a little speck of dust under screen!! you can see in the attached picture. is this normal? that is very small, but is this Possible? or may my device opened before?
    second, when i open kickstand and placed tablet on a flat surface, tablet is loose and unsteady. note that the kickstand is not loose.
    3rd, the pen is less accuracy than my last surface pro 3. about 1 to 0.5mm space between pen tip and action point...
    4, in bottom right of screen,small Glue-like substance Leaked out. you can see in the attached picture.
    and last, when i used an glass screen protector, the touch sensitivity reduced very much. now i must touch the screen with small pressure to working.
    in your opinion my surface was repaired before i bought that? like changing touch hardware(because Dust under screen and lower touch sensitivity and Glue-like substance Leaked out... )
    or, all of these are Normal?!
    i bought that from an UNofficial store,Not From Microsoft...
    Screenshot_2015-11-20-12-20-20.jpg
    20151120_121855-1.jpg
     
  2. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    Welcome to the forum

    If you purchased that as new I would get it exchanged ASAP. If it was refurbished or used then I don't know what to say. You may still ask for an exchange/replacement.
     
    saidgta likes this.
  3. saidgta

    saidgta Member

    Joined:
    Nov 20, 2015
    Messages:
    48
    Likes Received:
    6
    Trophy Points:
    8
    My Device:
    SPro4
    this is new...
    i have other problems like intel display driver error...
    i installed all updates, and problem remained...
    other problem, when i write by pen, the lcd under pen tip bend and color around tip got black,little.... is this normal??
     
  4. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    Other people have the display driver crashes, (not me so far) so that isn't a big deal. But the dust UNDER the screen and the sealant leakage is.
     
    saidgta likes this.
  5. saidgta

    saidgta Member

    Joined:
    Nov 20, 2015
    Messages:
    48
    Likes Received:
    6
    Trophy Points:
    8
    My Device:
    SPro4
    is there any way to find out this tablet is refurbished or not?
     
  6. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    Did you purchase it at retail, from a reputable source?
     
  7. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,326
    Likes Received:
    1,279
    Trophy Points:
    113
    From the OP's original post: "i bought that from an UNofficial store,Not From Microsoft..."

    Hmm, was it Fast Eddies Discount Truck? ;)

    I hope the OP can get a refund.
     
  8. No_ax_to_grind

    No_ax_to_grind Member

    Joined:
    Oct 4, 2015
    Messages:
    166
    Likes Received:
    18
    Trophy Points:
    18
    My Device:
    SPro4
    Where OP bought it and how much will tell us everything we need to know. I wouldn't be surprised to see, hear that it's a knock-off.
     
  9. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    Missed that last sentence the second time I read it. Nuff said.
     
  10. saidgta

    saidgta Member

    Joined:
    Nov 20, 2015
    Messages:
    48
    Likes Received:
    6
    Trophy Points:
    8
    My Device:
    SPro4
    I got my sp4 from a retailer in a country that haven't microsoft official store!
    I returned that yesterday. First,they told all of these problems are NORMAL!! But i forced them to get that back and give my money...
    So i bought another one. i will test that and feedback here today...
     
  11. saidgta

    saidgta Member

    Joined:
    Nov 20, 2015
    Messages:
    48
    Likes Received:
    6
    Trophy Points:
    8
    My Device:
    SPro4
  12. Carolv

    Carolv Member

    Joined:
    Oct 16, 2015
    Messages:
    46
    Likes Received:
    0
    Trophy Points:
    6
    My Device:
    SPro4
    I tried viewing and nothing shows up
     

Share This Page

Search tags for this page
microsoft surface pro 4 problems
,
microsoft surface pro 4 troubleshooting
,
mivrosoft surface pro 4 troubleshooting
,
problems with microsoft surface pro 4
,
problems with surface pro 4
,
surface 4 pro problems
,
surface pro 4 kickstand problems
,
surface pro 4 problem
,

surface pro 4 problems

,

surface pro 4 problems forum