Microsft Surface RT will not switch on

Discussion in 'Microsoft Surface Help' started by mdg99, May 25, 2013.

  1. mdg99

    mdg99 New Member

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    My surface will not switch on. I was watching a live stream of the test cricket last week, when the screen effectively froze. The stream was still working, but I couldn't get off of full screen, either by switching tab or pressing the windows home button. So I decided to switch it off and switch it back on again. However after I had switched it off, when I went to switch it back on again all I got was the surface start screen, and it would stay there doing nothing. I have tried holding down for ten seconds and switching back on and pressing down with the volume button at the same time with no luck. So any help would be greatly appreciated in the attempt to get it working properly again :) thanks in advance
     
  2. ZachBui

    ZachBui Member

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    if it stayed there for more than 10 minutes I guess and did that everytime you tried to reboot, I think you'd have to resort to a reset from your restore image, if you still have it
     
  3. mdg99

    mdg99 New Member

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    do you mean the surface start page or the cricket? i am not very techy at all what/how would i reset from my restore image? thanks
     
  4. ZachBui

    ZachBui Member

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    I got this from one of the microsoft forums:
    Hopefully you can reproduce it:

     

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