One of the things that bothered me when purchasing online was that there was no indication that you could buy the 2-year Microsoft Complete extended warranty. It covers accidental damage as well as manufacturing defects, gives you a year of advanced in-store training, and at $150 it is a bargain considering what SquareTrade and BB is offering. Further, if you accidentally smash your screen, this coverage will allow you to take the unit to the nearest MS Retail Store and they'll exchange it for you right there. If you bought online, just call any MS Retail store, follow the prompts to speak to a sales associate and you'll be connected to a rep in some national retail center. They can sell you the Microsoft Complete coverage over the phone and attach it to your MS account. Highly recommend this coverage - I had to use it with my SP1 and it was a piece of cake exchanging it out at the store.