Microsoft complete warranty..

Discussion in 'Microsoft Surface Pro 3' started by qwertyy, Sep 11, 2014.

  1. qwertyy

    qwertyy Member

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    Hi guys,

    I just have a question about this warranty.
    So Microsoft indicated that this warranty covers 'accidental damages', such as spills and drops.
    I'm just curious... do they REALLY give you a replacement in the event where you accidentally drop the device and it becomes not fixable? It sounds too good to be true for only like 150 bucks.
    Also, I'm concerned about people abusing this warranty (by dropping on purposely after, say, a year). How do they deal with these people?
     
  2. malberttoo

    malberttoo Super Moderator Staff Member

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    Yes, just search this forum and you will find nothing but good reports of Complete.

    The warranty is $150, and then each incident is a $50 deductible. You are only allowed 2 incidents.
     
    qwertyy and raqball like this.
  3. Sassi

    Sassi Member

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    Yeah I wish we could get it here in Australia. I'm terrified of breaking my screen :(
     
  4. Moonsurface

    Moonsurface Super Moderator Staff Member

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    I didn't know if we could get that here in UK but when I registered the device on the Microsoft website, sure enough an option for an extended warranty including accidental damage popped up, it's not called complete here though. Did you register the device? There might be an option on the Australian store too.

    Alternatively I guess third party insurance schemes could cover it.
     
  5. unruledboy

    unruledboy Active Member

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    no such thing in Au website, just checked
     
  6. Moonsurface

    Moonsurface Super Moderator Staff Member

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  7. hughlle

    hughlle Super Moderator Staff Member

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    Yup, Microsoft just told me they do not offer an extended warranty in Australia. Probably a good(yet stupid) legal reason for this
     
  8. Liam2349

    Liam2349 Active Member

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    They will replace it but you are 99% guaranteed a refurbished device over a new one, so it could be scratched and visibly damaged. Due to this I decided to just count on my home insurance which will get me a new one.

    Also if you are concerned about the screen like I am, check out a tempered glass screen protector. I tested one out for my Note 3 and it's amazing - no loss in sensitivity, even the pen still works properly and installation was very simple. I was so impressed that I've ordered one from Germany for my SP3.
     
  9. bluegrass

    bluegrass Well-Known Member

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    So what is your concern about abusers? This is the way any insurance works. Thousands of people that purchase this warranty will never use it, so those profits more than pay for the ones that do. Their is no way to avoid abusers from taking advantage of the warranty so I wouldn't worry about it. Buy it & feel the protection you'll have against an accident with your Surface.
     
  10. raqball

    raqball Active Member

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    I've had refurbished units several times in the past (non Surface devices) and many times the refurbished units are better than new ones. New units go right from the assembly line to the box with zero human intervention or checks. Refurbished units often get a thorough check before being sent out.

    I highly doubt MS is going to send out a replacement SP3 that's visibility damaged.. My last brand new in box SP3 did in fact have a large and noticeable scratch / mark on the top bezel. My replacement (refurbished?) is absolutely perfect.
     
  11. qwertyy

    qwertyy Member

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    Ahh thanks for all the replies everyone. I really appreciate it!
     
  12. Moonsurface

    Moonsurface Super Moderator Staff Member

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    I have this opinion of refurbished items too, I have bought several refurbished cameras and my Galaxy Tab 10.1 was a refurbished unit too, all of them worked perfectly with no problems. Where I have had issues it's been with a new device!
     

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