I just thought id let you guys know, that I'm in the process of trying to get my device replaced, and have been asking about when to buy Microsoft complete. And I'm quite surprised. Ibhave been told by the MS rep that if I were to buy the complete warranty package today, and then return the device because of a faulty kickstand, a hardware defect, not an accidental damage claim, then it would count as one of my two returns. Yet if I were not to buy complete, it would be replaced for a new unit no questions asked. If I had Microsoft complete and return it for a hardware defect, I would also not receive a new device, but a refurb. Whereas if I do not have complete, I can send off for the exact same return reason but get a brand new one.