Solved Microsoft Store Hasn't Worked On My SP3 for Months

Discussion in 'Microsoft Surface Help' started by Todd Peters, Dec 11, 2014.

Previous Thread Next Thread
Loading...
Page 1 of 3
  1. Todd Peters

    Todd Peters New Member

    Joined:
    Sep 22, 2014
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Here is a link to the image I get when I try to open the store:
    http://imgur.com/zd0O6Vw

    I also attached the image as a file. Could anyone help me fix this?
    Thank You! I'm willing to try anything.
     

    Attached Files:

    Todd Peters, Dec 11, 2014
    #1
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,772
    Likes Received:
    1,349
    Trophy Points:
    113
    If you experience trouble with Windows Store (updating apps, browsing the Store, etc), Search - wsreset, press and hold wsreset select Run as administrator on the menu.
     
    GreyFox7, Dec 11, 2014
    #2
  3. Todd Peters

    Todd Peters New Member

    Joined:
    Sep 22, 2014
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    I tried it, the screen went white for a minute, and then the same exact message popped up from before. Thank you for trying to help though!
     
    Todd Peters, Dec 11, 2014
    #3
  4. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,731
    Likes Received:
    1,832
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    A few of things that block the store:

    • Some Internet Proxy Servers (Anonymizes Especially)
    • UAC or Firewall is Disabled
    • Over Aggressive Security Suites
    • Time Sync Issues
    • DNS Redirects
     
    jnjroach, Dec 11, 2014
    #4
  5. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,772
    Likes Received:
    1,349
    Trophy Points:
    113
    Well ill assume you can access the Internet :)
    Might check the time and if you have windows updates pending. If they are not applying try running the Windows Update Troubleshooter.
     
    GreyFox7, Dec 11, 2014
    #5
  6. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,772
    Likes Received:
    1,349
    Trophy Points:
    113
    I found this little gem...
    Open a Command Prompt as Administrator
    type or paste the following command:
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
    hit Enter.
    Now in that same Administrator Command Prompt type or paste:
    start "" "ms-windows-store:"
     
    GreyFox7, Dec 11, 2014
    #6
  7. Todd Peters

    Todd Peters New Member

    Joined:
    Sep 22, 2014
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    I tried this verbatim and received the same message. The problem first appeared when I had to do a system-reset by holding the volume-up and power button. After that I had to re-sync my time to time.windows.com and the store hasn't worked since. I also tried turning my firewall off and turning it to default settings.
    Thank you guys again for trying to help. It means a lot.
     
    Todd Peters, Dec 11, 2014
    #7
  8. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    3,394
    Likes Received:
    1,112
    Trophy Points:
    113
    Location:
    Pacific Northwest & China
    My Device:
    Surface Book
    Dumb question: Are you "verified" on that Surface?
     
    sharpuser, Dec 11, 2014
    #8
  9. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    3,394
    Likes Received:
    1,112
    Trophy Points:
    113
    Location:
    Pacific Northwest & China
    My Device:
    Surface Book
    Try changing the date and time on your Surface Pro 3 to either the correct date and time (if it is wrong), or a date in the near future, (like tomorrow), if it is currently correct. Then try the store.
     
    sharpuser, Dec 11, 2014
    #9
  10. Todd Peters

    Todd Peters New Member

    Joined:
    Sep 22, 2014
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    There is no such thing as dumb questions. :]
    Yes of course I'm verified. I used the store from June til September and downloaded quite a few apps from the store in that time.

    EDIT: I changed my date to two weeks in the future and tried to open the store again. No luck.
     
    Todd Peters, Dec 11, 2014
    #10
  11. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,070
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    NEAR future, like tomorrow. ;)
     
    leeshor, Dec 11, 2014
    #11
  12. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    3,394
    Likes Received:
    1,112
    Trophy Points:
    113
    Location:
    Pacific Northwest & China
    My Device:
    Surface Book
    Crap. You can't even get it fixed for the next two weeks. o_O

    Seriously, a growing number of people are getting involved here. It might be a "Christmas Miracle" to get you fixed, but we will do it!
     
    sharpuser, Dec 11, 2014
    #12
Previous Thread Next Thread
Loading...
Page 1 of 3

Share This Page

Search tags for this page

windows store hasnt worked in over a month