Microsoft Surface Dock update error

Discussion in 'Microsoft Surface Pro 4' started by diversion, Apr 20, 2017.

  1. diversion

    diversion New Member

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    My Device:
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    Hi there,

    i am trying to update my surface dock (the new one) with the software Microsoft Surface Updater.

    After the software uploaded the firmware to the dock i get the following screen:

    upload_2017-4-20_9-47-12.png

    I unplugged my Surface 4 from the dock for 10 hours (!) now but still keep getting the same message.

    I also powered off my Surface Dock for at least 10 minutes, rebooted my computer and re-installed the Microsoft Surface Updater but still the same message.

    Any hint what i could do in this case?

    Thanks for you input.
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Have you rebooted your SP4?
     
    MikemanSP4 likes this.
  3. MikemanSP4

    MikemanSP4 Active Member

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    If ALL ELSE Fails - You can always Un-install / Re-install. We all love our Windows, but yet it still sometimes needs a little push. I know how frustrating it can be. Here are some helpful links provided by Microsoft. I hope this helps. Please let us know how it works out for you / what you did to resolve it.

    Download Surface Tools for IT from Official Microsoft Download Center

    Download Surface Pro 4 Drivers and Firmware from Official Microsoft Download Center
     

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