I have sent my surface to the Repair Center with a minor issue regarding the touchscreen, namely the pen got stuck in some parts of the screen and it was disturbing enough to request service. I have filed a claim using the internet customer service, printed all the instructions, carefully packed it in bubble wrap, newspapers and a cardboard box. Then I've dropped it off at the UPS and off it went to the Netherlands. After three days I have received an email saying that my product is being shipped back to me. Unfortunatelly, upon opening the package (which arrived in THE SAME BOX that I'have used, but no longer wrapped in the bubble wrap but just tossed on top of everything inside with the screen cracked, one of the corners smashed, and a letter saying " [...]After careful inspection we found signs of physical or intentional damage to the device[...]This type of damage is not eligible for warranty"." The box is also damaged in a way highly suggestive of being tossed around by the UPS. My warranty has been terminated, and now I am even unable to contact anyone from Microsoft Surface Customer Care since this particular surface is no longer covered by technical support. Now I am unable to claim any money back from the UPS, because somebody at the Repair Center decided not to file a report that the package was damaged. I feel robbed, I have sent an intact product and now I am left with a shattered device and nobody to contact. I'm posting this as a warning to anyone about to ship their product on a door-to-door warranty - Best record a movie while packing your device, although this might not even be sufficient proof.