more weird problems: black screen on boot / wake from hibernate

Discussion in 'Microsoft Surface Pro 3' started by jackpine, Nov 23, 2014.

  1. jackpine

    jackpine New Member

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    gah! this is the most weird thing ever.

    melodrama aside - recently the screen will sometimes do either of the following:

    1) when hibernating and I press the power button, the unit will turn on (the touch Windows button will vibrate the unit or the keyboard backlight will light up) but the screen stays black
    2) the screen will show the Surface boot-up logo (the spinning dots) normally but then fail to transition to the login screen and just stay black.

    I usually have to hold the power button for 15s to turn the thing off and then when I turn it on again it will boot up ok. I've checked the Windows reliability monitor but all it says is 'windows did not shut down properly'.

    note that this ONLY happens when waking up from hibernate. has this happened to anyone else? thanks again!
     
  2. Snickers

    Snickers New Member

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    Might be an obvious point, and I apologise if I'm stating something you know already, but have you checked and double checked for updates & firmware updates? And have you got Hyper-V enabled?
     
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  3. ctitanic

    ctitanic Well-Known Member

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    Seems to me an issue with the display driver. Try reinstalling it.
     
  4. ScottyS

    ScottyS Active Member

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    I have this issue too (started after one of the recent updates) but I'm dual booting Win8.1 and Win10. Thought it was a issue with Win10 not showing the boot menu (discussed in another thread brought up by razy60) but maybe not.
     
  5. Gerke

    Gerke Member

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    Same problem here, after cleanup my c-drive (almost 2 GBytes of windows updates) the issue is gone
     
  6. ScottyS

    ScottyS Active Member

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    What do you mean "cleanup", running something like CCleaner?
     
  7. Gerke

    Gerke Member

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    Nope, just properties of your c-drive, than cleanupbutton. Then you have to choose cleanup systemfiles.
     
  8. ScottyS

    ScottyS Active Member

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    Oh yeah. I ran CCleaner and it found 1GB of stuff to delete. Ran disk cleanup as you said and it only found 45MB more to delete, ran Cleanup System files and it found another 200MB or so.
    Will see if that fixed it.
    (If you don't see any more postings from me it means my SP3 is trashed;).
     
  9. ScottyS

    ScottyS Active Member

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    Well, Windows 10 is trashed. It wont boot to it. When I select it from the boot menu it reboots (as it should) but hangs on the black screen with backlight and keyboard lights on. I let it sit for about 15 minutes and nothing. At least now that I set Win8 to be the default OS, when I force a power off and re-boot in Windows 8, shows me the boot menu and as long as I pick WIn8 it loads.
     
  10. Gerke

    Gerke Member

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    CC Cleaner can damage things ;)
    A normal disk cleanup doesn't do that
     
  11. jackpine

    jackpine New Member

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    Whoops, I forgot to login overnight and found a whole stack of posts to reply to! Yes, my firmware updates are up to date. And no, Hyper-V isn't activated.

    I will try re-installing the display driver and cleaning up the C drive, thanks! The only thing that makes me slightly skeptical is that it's an intermittent problem and had never caused any issues before two weeks ago...
     
  12. RémiM

    RémiM Active Member

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    I had the same issue this morning. First time ever.

    I did a system cleanup, and I had 1.01 gigs of stuff to remove.

    The windows update cleanup took forever (more than 1 hour) and my SP3 went verrry hot. Oh yeah baby, very hot.

    Eventually, the cleanup ended and I restarted my tablet a few times, just to check. Since then, so far so good.

    PS: I still have a lot of questions about the heat and the proximity of the LCD panel (+ the glue of the front glass panel).
     

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