MS Surface pro 4: Terrible Build quality

Discussion in 'Microsoft Surface Pro 4' started by jonneymendoza, Feb 1, 2016.

Thread Status:
Not open for further replies.
  1. jonneymendoza

    jonneymendoza New Member

    Joined:
    Dec 27, 2015
    Messages:
    17
    Likes Received:
    1
    Trophy Points:
    3
    My Device:
    SPro4
    i might re order but this time from John Lewis.

    i do miss my sp4 . i was away for the weekend and brought my hefty large macbook pro retina and was annoyed about the bulk and size of it.

    am gutted lads. you think im some kind of anti MS bloke but really loved the device but just felt completely screwed over by MS.

    They should have sent me a brand new one instead of fucking about with a replacement refurb.

    And when i was requesting for a refund they at first said no because it was outside of the 30 day cooling off period? wtf this is a 2k device. A so called cooling off period should fucking last 2 years not 30 days....

    They need better Customer support
     
  2. MikemanSP4

    MikemanSP4 Super Moderator Staff Member

    Joined:
    Dec 15, 2015
    Messages:
    289
    Likes Received:
    56
    Trophy Points:
    28
    Location:
    Nuremberg, Germany
    My Device:
    Surface Book
    Got a link? I can't find anything on a complete recall of all Microsoft Surface Pro i7's on shelf as you put it.
     
  3. MikemanSP4

    MikemanSP4 Super Moderator Staff Member

    Joined:
    Dec 15, 2015
    Messages:
    289
    Likes Received:
    56
    Trophy Points:
    28
    Location:
    Nuremberg, Germany
    My Device:
    Surface Book
    Mine runs like a champ - Zero issues, zero overheating - nadda - and this whole rumor of a "total recall" - Please - by all means- share a link.
     
  4. MikemanSP4

    MikemanSP4 Super Moderator Staff Member

    Joined:
    Dec 15, 2015
    Messages:
    289
    Likes Received:
    56
    Trophy Points:
    28
    Location:
    Nuremberg, Germany
    My Device:
    Surface Book
    Its a great machine and runs like a champ. I would knock this over to end user issues, not Microsoft.
     
  5. jonneymendoza

    jonneymendoza New Member

    Joined:
    Dec 27, 2015
    Messages:
    17
    Likes Received:
    1
    Trophy Points:
    3
    My Device:
    SPro4
    end user issue? so ist my fault?
     
  6. MikemanSP4

    MikemanSP4 Super Moderator Staff Member

    Joined:
    Dec 15, 2015
    Messages:
    289
    Likes Received:
    56
    Trophy Points:
    28
    Location:
    Nuremberg, Germany
    My Device:
    Surface Book
    Nope - didn't say its your fault.
     
  7. hughlle

    hughlle Super Moderator Staff Member

    Joined:
    Jul 7, 2014
    Messages:
    3,114
    Likes Received:
    473
    Trophy Points:
    83
    My Device:
    SPro4
    That highly reputable news outlet. Even Microsoft confirmed to you that there was not a recall. Holding off on restock does not equal a recall. If there was a recall, they would have to recall those already delivered to customers, not just units on the shelf. Nice FUD though. One would almost think you had an agenda.
     
  8. dstrauss

    dstrauss Active Member

    Joined:
    Sep 26, 2012
    Messages:
    165
    Likes Received:
    107
    Trophy Points:
    43
    Location:
    Midland, TX
    My Device:
    SPro4
    Perhaps, possibly, maybe not, maybe so, waffle, kind of like a political promise...pinkie-swear true, or not...
     
    MikemanSP4, leeshor and hughlle like this.
  9. No_ax_to_grind

    No_ax_to_grind Member

    Joined:
    Oct 4, 2015
    Messages:
    177
    Likes Received:
    22
    Trophy Points:
    18
    My Device:
    SPro4
    Then again, on the other hand, I've had one original Surface Pro, two SP3s (i5, 256GB; i7, 512GB), one SP4 (i5, 16GB,512GB) and they've all been rock solid. ;)

    [knock wood]
     
  10. jonneymendoza

    jonneymendoza New Member

    Joined:
    Dec 27, 2015
    Messages:
    17
    Likes Received:
    1
    Trophy Points:
    3
    My Device:
    SPro4
    Someone here went through 3 replacements here diddnt they?
     
  11. hughlle

    hughlle Super Moderator Staff Member

    Joined:
    Jul 7, 2014
    Messages:
    3,114
    Likes Received:
    473
    Trophy Points:
    83
    My Device:
    SPro4
    You think that because it cost 2k they should give you a 2 year return window? How about being even remotely rational?
     
  12. duffyanneal

    duffyanneal Member

    Joined:
    Jan 2, 2014
    Messages:
    50
    Likes Received:
    13
    Trophy Points:
    8
    I went through 10 exchanges. :(

    I'm fairly persistent. I currently have an i7 that is working very well. No driver crashes or issues besides the power drain issue and some relatively minor backlight bleed. It's been a while since I transitioned from my SP3 (going through the exchange process) so it's good to be back. :)

    FYI, all of the exchanges were due to tangible hardware issues.
     
Thread Status:
Not open for further replies.

Share This Page

Search tags for this page
construction quality surface pro 4
,

surface build quality

,

surface pro 4

,
surface pro 4 build quality
,

surface pro 4 forum

,
surface pro 4 john lewis
,

surface pro 4 quality

,
surface pro build quality
,
surface pro quality
,
surface set back to previous build on surface 4