Any one have any luck getting an advanced replacement for their Surface Pro 2 in the past week? I've spent about 9 hours total on the phone and chat, there are 3 holds of $1100 on my CC, and they still don't know what's wrong and why the exchange process is halted. Absolutely the worst customer support experience of my life. Just curious as to any others on this forum going that route to remedy their firmware fried SP2s. MS has much to learn about stepping into the 1st party PC market.