My brand new Surface Pro 3 i7 has a dead pixel

Discussion in 'Microsoft Surface Pro 3' started by Jordi32, Aug 24, 2014.

  1. Jordi32

    Jordi32 Member

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    How many of you have gotten a Surface pro with dead pixels? Did you get a replacement?
     
  2. Liam2349

    Liam2349 Active Member

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    I'm sure you will get a replacement. Call them up and tell them.
     
  3. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Which one is dead?
     
  4. malberttoo

    malberttoo Super Moderator Staff Member

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    I have a couple right near the top of the screen. But I didn't notice them until I was watching a movie or something where that section was all black. I've only actually seen them in that situation, so I don't worry about it because the rest of the time I forget they're there.
     
  5. SnifferMA

    SnifferMA New Member

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    I have one dead pixel too.
    Is it possible to get a replacement by only one dead pixel?
    Did you do it?

    Thanks for answer...
     
  6. hughlle

    hughlle Super Moderator Staff Member

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    I thought that MS are going with a no quetions asked return policy. so if they won't replace it, return it, then buy another.
     
  7. Liam2349

    Liam2349 Active Member

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    Yeah, within 14 days for UK and 30 days for US. I think everywhere else is 14 days. It's a good policy for their image, I'm sure they will replace a device for a dead pixel.
     

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