Solved My pen stopped working, but eraser works?

Discussion in 'Microsoft Surface Book' started by davidlozzi, Feb 10, 2016.

  1. davidlozzi

    davidlozzi New Member

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    My pen has stopped working, but the eraser works. I've reconnected it via bluetooth. Just ordered new battery in hopes.
     
  2. mtmowl

    mtmowl Member

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    Did you know that many/most 9 volt batteries actually contain 6 AAAA cells that are a perfect fit for the pen? Some cells are a bit small physically, but will still work. One 9V battery is a lot cheaper (and easier to get) than 3 sets of separately packaged AAAA cells.

    I have replaced my batteries this way in several pens.
     
  3. leeshor

    leeshor Well-Known Member

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    Welcome to the forum

    Just this week that happened to someone and all they did was pull the battery, wait, and insert it again.
     
    davidlozzi likes this.
  4. davidlozzi

    davidlozzi New Member

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    Sadly a new battery didn't work. Also kept it removed for about 10 minutes, still nada. Held down the eraser button for a solid 30 seconds hoping that may reset something. Nothing.

    Weird that the eraser end work and the tip doesn't...
     
  5. jnjroach

    jnjroach Administrator Staff Member

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    Replace the Tip (remove it and either put it back in or get a new one).
     
  6. davidlozzi

    davidlozzi New Member

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    Ah, it does come out. Was scared of breaking it. Just tried it, no luck. The book is about a month old, if not less. Can't imagine I need a new tip already.
     
  7. Orlbuckeye

    Orlbuckeye Member

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    I had an issue similar where the pen said it was connected but wasn't working. I kept removing and reconnection until I got the error "Corupt Driver". What I did was went to the deevice manager under Bluetooth and I disabled the pen and the device disappeared under Bluetooth. I then hit the find new hardware and the pen popped back up upder bluetooth devices. I then connected again and I haven't had an issue since. This happened around the beginning of December.
     
  8. davidlozzi

    davidlozzi New Member

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    Yea, I'm not getting a driver error in Bluetooth, and in Device Manager it shows as normal. Switching Bluetooth off and on and now the driver error is gone, but still not working.... rebooting.....
     
  9. davidlozzi

    davidlozzi New Member

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    So I rebooted and it installed some system updates. I installed the latest firmware last week I think it was? Not sure what this was, but now the button press works, opens OneNote and all. Just removed from device man, BT, etc. Nada. Tip still not working.
     
  10. Orlbuckeye

    Orlbuckeye Member

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    I wasn't getting the error every time either. Once I deleted it installed the driver and my pen has worked flawlessly since before christmas. I thought it was battery and was replacing daily.
     
  11. davidlozzi

    davidlozzi New Member

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    Went to Microsoft Store and walked out with a new pen!
     
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  12. Orlbuckeye

    Orlbuckeye Member

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    I did the same thing but until I removed and added the new driver it didn't work.
     

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