Solved My pen stopped working, but eraser works?

Discussion in 'Microsoft Surface Book' started by davidlozzi, Feb 10, 2016.

  1. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    The Pen writing interacts with a technology layer embedded in the screen and is completely separate from Bluetooth which is only used for the buttons to communicate. They could just as easily be completely separated devices, a writing stick and a button pad, they just happen to be packaged together for convenience.
     
  2. Orlbuckeye

    Orlbuckeye Active Member

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    Well my pen the eraser was working and the pen wasn't. I kept trying to connect and remove device and after many attempts i got an error saying the driver was corupt. I removed the driver and clicked find new hardware and it's worked flawlessly since just after thanksgiving.
     
  3. SR69

    SR69 New Member

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    My Device:
    SPro4
    Using SP4, W10 and original pen in Office 365, Word 2016.

    I was able to use the pen to select text (to then edit) but now it will just ink over the document. The Pen will no longer act as a pointing device (Mouse) in Word. Am I missing something? I tried multiple options to turn it off. Also, when I push the button on top (One Note) it does not open up anymore. How do I fix?
     
  4. mtmowl

    mtmowl Member

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    Just a thought... Is it still paired with your device?
     
  5. SR69

    SR69 New Member

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    It works in DRAW mode and in other apps besides Word and Excell. How do you pair anyway. I'll try to fix that way.

    Thank you
     
  6. KevinSP4D

    KevinSP4D New Member

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    My Device:
    SPro4
    I came looking for a solution to a similar problem:
    SP4 pen tip stopped working, although buttons still worked. It happened twice. Once after an update, and when the device restarted it resumed working. The second time it wouldn't work even after a restart. I tried the following with no luck:
    -restart after update (several times)
    -removing device from Bluetooth and re-pairing (Several times)
    -replacing battery ($12 for two batteries!)
    -removing from device manager, which led to a corrupt driver message and re-pairing device.
    What actually worked was removing the tip and re-inserting it. Thanks for the advice.
     
  7. Niterider4

    Niterider4 Active Member

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    I had the problem where the tip stopped working but the buttons still worked. Removing the pen battery, waiting 30 seconds, and putting it back together worked for me.
     
  8. Kevin Cossaboon

    Kevin Cossaboon Member

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    The sent me a new one when I called them to trouble shoot mine.
     

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