Hey guys just came to vent here, I ordered a surface pro 2 in December. I received the 1.9 ghz version. Everything was working fine, but about a month it started heating up really badly, and became unresponsive. I go through the support website, print the shipping label. Won't lie I'm a bit bummed out, the item was barely 7 months old. But whatever, they ship it back quickly. So I get it back, I boot it up and check the specs. They sent me back a Surface pro 2 with 1.6 GHZ processor. I'm understandably upset, tell myself no biggie I can just reprint a label and send it back. Nope that's not an option I have to go through support. Three weeks later and they still can't locate a surface pro 2 with a 1.9 GHZ according to them. So that's my story, if you send your unit in, make sure you get the same specs back!