My wife and myself both own Surface 2's. I bought one a little over a year ago and I bought my wife one for the holiday this year. Long story short, I used mine before work, came home from work and the touch screen was dead. The Surface still worked, but the touch screen was unresponsive. I followed several ideas that I researched online and finally did a factory reset. Nothing worked. I called Microsoft and they informed me that it is a hardware failure and it can't be fixed. They said they can replace the unit for me. Great! They informed me that I am 2 months out of warranty so there will be a replacement cost. I understood and felt it was fair....until they told me the cost. $320 is what Microsoft will replace my Surface 2 for. Wait, what? I said that I bought my wife's for $299 and I can replace this one for the same price right now! They said, policy is policy and that's all they can offer. I understand warranty policy, but as I told them, when I buy an actual Microsoft product that I like to think I'm buying the best. I shouldn't have to worry if it makes the warranty period. I can see if I dropped this thing or it was a software issue, but it's not. There is nothing I could have done to prevent this hardware issue. Still, they aren't willing to work with me. I'm not trying to get a free replacement, but how about a little help. I bought my daughter a $99 no name tablet 2 years ago and hers is working just fine! I am willing to pay a fee for replacement, but come on Microsoft, REALLY! Anybody else have a run in like this? To me, in Microsoft's eyes, it's 14 months old......buy a new one....sorry about your luck.