My Surface rt wont update and cannot download apps from the store

Discussion in 'Microsoft Surface RT' started by Depth Charge, Dec 10, 2016.

  1. Depth Charge

    Depth Charge New Member

    Joined:
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    My Device:
    RT
    As the title says im not able to update windows or update/download apps from the store.

    I have spent weeks looking at 100 of different sites and trying numerous things nothing seems to work

    DISM finds nothing
    SFC Scan finds nothing
    Troubleshooter finds 2 problems and says it fixes them but then if I run it again right away it finds the same problem and says fixed them again and so on....(database error 0x80070490)
    and the other says "windows Update components must be repaired"

    I have done refresh and recovery which got me no where.

    I was able to do recovery from usb which did work at first and I thought it was fixed but then it started doing it all over again.

    Says I have 191 updates installed.

    If anyone has suggestions im open to then but doesn't seem like I can find anything new.


    (sidenote when I try to download app from store it says it could not because internet to slow and I know that's not the problem)
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    How much srorage space do you have left?

    Did you try a Reset? i.e. Remove everything and reinstall. your profile it likely the culprit and a refresh preserves your profile.
     
  3. Depth Charge

    Depth Charge New Member

    Joined:
    Dec 10, 2016
    Messages:
    2
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    Trophy Points:
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    My Device:
    RT
    9gb of space, I've done reset couple of times now, as for the log....

    2016-12-10 18:30:25:953 860 1354 Misc =========== Logging initialized (build: 7.9.9600.17031, tz: -0800) ===========
    2016-12-10 18:30:25:953 860 1354 Misc = Process: C:\WINDOWS\system32\svchost.exe
    2016-12-10 18:30:25:953 860 1354 Misc = Module: c:\windows\system32\wuaueng.dll
    2016-12-10 18:30:25:953 860 1354 Service *************
    2016-12-10 18:30:25:953 860 1354 Service ** START ** Service: Service startup
    2016-12-10 18:30:25:953 860 1354 Service *********
    2016-12-10 18:30:25:984 860 1354 Agent * WU client version 7.9.9600.17031
    2016-12-10 18:30:25:984 860 1354 Agent * Base directory: C:\WINDOWS\SoftwareDistribution
    2016-12-10 18:30:25:984 860 1354 Agent * Access type: No proxy
    2016-12-10 18:30:25:984 860 1354 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 3.
    2016-12-10 18:30:25:984 860 1354 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2016-12-10 18:30:25:984 860 1354 Agent * Network state: Connected
    2016-12-10 18:30:26:000 860 1354 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 3.
    2016-12-10 18:30:26:000 860 1354 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2016-12-10 18:30:26:125 860 1354 Agent *********** Agent: Initializing global settings cache ***********
    2016-12-10 18:30:26:125 860 1354 Agent * Endpoint Provider: 00000000-0000-0000-0000-000000000000
    2016-12-10 18:30:26:125 860 1354 Agent * WSUS server: <NULL>
    2016-12-10 18:30:26:125 860 1354 Agent * WSUS status server: <NULL>
    2016-12-10 18:30:26:125 860 1354 Agent * Target group: (Unassigned Computers)
    2016-12-10 18:30:26:125 860 1354 Agent * Windows Update access disabled: No
    2016-12-10 18:30:26:156 860 1354 WuTask WuTaskManager delay initialize completed successfully..
    2016-12-10 18:30:26:187 860 1354 Report WARNING: Failed to initialize event uploader for new server {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} with hr = 80248014.
    2016-12-10 18:30:26:187 860 1354 Report CWERReporter::Init succeeded
    2016-12-10 18:30:26:187 860 1354 Agent *********** Agent: Initializing Windows Update Agent ***********
    2016-12-10 18:30:26:187 860 1354 DnldMgr Download manager restoring 0 downloads
    2016-12-10 18:30:26:187 860 1354 AU ########### AU: Initializing Automatic Updates ###########
    2016-12-10 18:30:26:187 860 1354 AU AIR Mode is disabled
    2016-12-10 18:30:26:187 860 1354 AU # Approval type: Scheduled (User preference)
    2016-12-10 18:30:26:187 860 1354 AU # Auto-install minor updates: Yes (User preference)
    2016-12-10 18:30:26:187 860 1354 AU # Will interact with non-admins (Non-admins are elevated (User preference))
    2016-12-10 18:30:26:203 860 1354 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80070002
    2016-12-10 18:30:26:219 860 1354 AU AU finished delayed initialization
    2016-12-10 18:30:26:265 860 d50 DnldMgr Asking handlers to reconcile their sandboxes
    2016-12-10 18:30:26:265 860 1390 IdleTmr Incremented idle timer priority operation counter to 1
    2016-12-10 18:30:28:578 860 1390 AU Triggering AU detection through DetectNow API
    2016-12-10 18:30:28:578 860 1390 AU Triggering Online detection (interactive)
    2016-12-10 18:30:28:609 860 1354 AU #############
    2016-12-10 18:30:28:609 860 1354 AU ## START ## AU: Search for updates
    2016-12-10 18:30:28:609 860 1354 AU #########
    2016-12-10 18:30:28:609 860 1354 SLS Retrieving SLS response from server...
    2016-12-10 18:30:28:625 860 1354 SLS Making request with URL HTTPS://sls.update.microsoft.com/SL...-US;es-ES;fr-FR&P=&PT=0x61&WUA=7.9.9600.17031
    2016-12-10 18:30:29:500 860 1354 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\sls.cab with dwProvFlags 0x00000080:
    2016-12-10 18:30:29:531 860 1354 Misc Microsoft signed: NA
    2016-12-10 18:30:29:531 860 1354 Misc Infrastructure signed: Yes
    2016-12-10 18:30:29:547 860 1354 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP3686.tmp with dwProvFlags 0x00000080:
    2016-12-10 18:30:29:578 860 1354 Misc Microsoft signed: NA
    2016-12-10 18:30:29:578 860 1354 Misc Infrastructure signed: Yes
    2016-12-10 18:30:29:609 860 1354 EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "117cab2d-82b1-4b5a-a08c-4d62dbee7782"
    2016-12-10 18:30:29:625 860 1354 SLS Retrieving SLS response from server...
    2016-12-10 18:30:29:625 860 1354 SLS Making request with URL HTTPS://sls.update.microsoft.com/SL...FR&P=&PT=0x61&WUA=7.9.9600.17031&AM=0&SCV=776
    2016-12-10 18:30:29:891 860 1354 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SLS\117CAB2D-82B1-4B5A-A08C-4D62DBEE7782\sls.cab with dwProvFlags 0x00000080:
    2016-12-10 18:30:29:922 860 1354 Misc Microsoft signed: NA
    2016-12-10 18:30:29:922 860 1354 Misc Infrastructure signed: Yes
    2016-12-10 18:30:29:938 860 1354 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SLS\117CAB2D-82B1-4B5A-A08C-4D62DBEE7782\TMP380E.tmp with dwProvFlags 0x00000080:
    2016-12-10 18:30:29:969 860 1354 Misc Microsoft signed: NA
    2016-12-10 18:30:29:969 860 1354 Misc Infrastructure signed: Yes
    2016-12-10 18:30:30:734 860 1354 DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2016-12-10 18:30:30:734 860 1354 Agent Caller Service Recovery successfully opted in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782
    2016-12-10 18:30:30:734 860 1354 SLS Retrieving SLS response from server using ETAG "4V8nqvoeoxgpu+6kKNNNGpLr4BCvPTmaz82CIDm5o5g=_1440"...
    2016-12-10 18:30:30:734 860 1354 SLS Making request with URL HTTPS://sls.update.microsoft.com/SL...-US;es-ES;fr-FR&P=&PT=0x61&WUA=7.9.9600.17031
    2016-12-10 18:30:30:911 860 1354 EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "7971f918-a847-4430-9279-4a52d1efe18d"
    2016-12-10 18:30:30:911 860 1354 SLS Retrieving SLS response from server...
    2016-12-10 18:30:30:911 860 1354 SLS Making request with URL HTTPS://sls.update.microsoft.com/SL...-US;es-ES;fr-FR&P=&PT=0x61&WUA=7.9.9600.17031
    2016-12-10 18:30:31:177 860 1354 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SLS\7971F918-A847-4430-9279-4A52D1EFE18D\sls.cab with dwProvFlags 0x00000080:
    2016-12-10 18:30:31:208 860 1354 Misc Microsoft signed: NA
    2016-12-10 18:30:31:208 860 1354 Misc Infrastructure signed: Yes
    2016-12-10 18:30:31:224 860 1354 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SLS\7971F918-A847-4430-9279-4A52D1EFE18D\TMP3D10.tmp with dwProvFlags 0x00000080:
    2016-12-10 18:30:31:239 860 1354 Misc Microsoft signed: NA
    2016-12-10 18:30:31:239 860 1354 Misc Infrastructure signed: Yes
    2016-12-10 18:30:31:442 860 1354 DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2016-12-10 18:30:31:442 860 1354 Agent Caller Service Recovery successfully opted in to service 7971f918-a847-4430-9279-4a52d1efe18d
    2016-12-10 18:30:31:458 860 1354 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2016-12-10 18:30:31:458 860 1354 AU Additional Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} with Approval type {Pre-download notify} added to AU services list
    2016-12-10 18:30:31:458 860 1354 AU Additional Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} with Approval type {Pre-download notify} added to AU services list
    2016-12-10 18:30:31:458 860 1354 AU WARNING: BeginDetection failed, hr:0x8024a000
    2016-12-10 18:30:31:458 860 1354 AU All AU searches complete.
    2016-12-10 18:30:31:458 860 1354 AU # WARNING: Failed to find updates with error code 8024a000
    2016-12-10 18:30:31:520 860 1354 AU AU setting next detection timeout to 2016-12-11 07:30:31
    2016-12-10 18:30:31:567 860 1354 AU Additional Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} with Approval type {Pre-download notify} added to AU services list
    2016-12-10 18:30:31:567 860 1354 AU Additional Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} with Approval type {Pre-download notify} added to AU services list
    2016-12-10 18:30:33:887 860 174c AU Triggering AU detection through DetectNow API
    2016-12-10 18:30:33:887 860 174c AU Additional Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} with Approval type {Pre-download notify} added to AU services list
    2016-12-10 18:30:33:887 860 174c AU Triggering Online detection (interactive)
    2016-12-10 18:30:33:887 860 1354 AU #############
    2016-12-10 18:30:33:887 860 1354 AU ## START ## AU: Search for updates
    2016-12-10 18:30:33:887 860 1354 AU #########
    2016-12-10 18:30:33:887 860 1354 AU Additional Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} with Approval type {Pre-download notify} added to AU services list
    2016-12-10 18:30:33:903 860 1354 IdleTmr WU operation (CSearchCall::Init ID 1) started; operation # 17; does use network; is not at background priority
    2016-12-10 18:30:33:903 860 1354 IdleTmr Incremented PDC RefCount for Network to 1
    2016-12-10 18:30:33:903 860 1354 IdleTmr Incremented idle timer priority operation counter to 2
    2016-12-10 18:30:34:856 860 1354 Report *********** Report: Initializing static reporting data ***********
    2016-12-10 18:30:34:856 860 1354 Report * OS Version = 6.3.9600.0.0.65792
    2016-12-10 18:30:34:856 860 1354 Report * OS Product Type = 0x00000061
    2016-12-10 18:30:34:903 860 1354 Report * Computer Brand = Microsoft
    2016-12-10 18:30:34:903 860 1354 Report * Computer Model = Surface with Windows RT
    2016-12-10 18:30:34:903 860 1354 Report * Platform Role = 8
    2016-12-10 18:30:34:903 860 1354 Report * AlwaysOn/AlwaysConnected (AOAC) = 1
    2016-12-10 18:30:34:918 860 1354 Report * Bios Revision = v3.31.500
    2016-12-10 18:30:34:918 860 1354 Report * Bios Name = v3.31.500
    2016-12-10 18:30:34:918 860 1354 Report * Bios Release Date = 2014-01-24T00:00:00
    2016-12-10 18:30:34:918 860 1354 Report * Bios Sku Number = Surface_RT_1_IDP
    2016-12-10 18:30:34:918 860 1354 Report * Bios Vendor = NVIDIA
    2016-12-10 18:30:34:918 860 1354 Report * Bios Family = Surface
    2016-12-10 18:30:34:918 860 1354 Report * Bios Major Release = 31
    2016-12-10 18:30:34:918 860 1354 Report * Bios Minor Release = 244
    2016-12-10 18:30:34:918 860 1354 Report * Locale ID = 1033
    2016-12-10 18:30:34:918 860 1354 Agent *** START *** Queueing Finding updates [CallerId = AutomaticUpdatesWuApp Id = 1]
    2016-12-10 18:30:34:918 860 1354 AU <<## SUBMITTED ## AU: Search for updates [CallId = {79E0EE59-AF36-4FF9-9DD8-580C51980B59} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
    2016-12-10 18:30:34:918 860 12ac Agent *** END *** Queueing Finding updates [CallerId = AutomaticUpdatesWuApp Id = 1]
    2016-12-10 18:30:34:918 860 12ac Agent *************
    2016-12-10 18:30:34:918 860 12ac Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdatesWuApp Id = 1]
    2016-12-10 18:30:34:918 860 12ac Agent *********
    2016-12-10 18:30:34:918 860 12ac Agent * Online = Yes; Ignore download priority = No
    2016-12-10 18:30:34:918 860 12ac Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2016-12-10 18:30:34:918 860 12ac Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
    2016-12-10 18:30:34:918 860 12ac Agent * Search Scope = {Machine & All Users}
    2016-12-10 18:30:34:918 860 12ac Agent * Caller SID for Applicability: S-1-5-21-523326252-2309097097-2757716153-1001
    2016-12-10 18:30:34:934 860 12ac EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "7971f918-a847-4430-9279-4a52d1efe18d"
    2016-12-10 18:30:34:950 860 12ac EP Got 7971F918-A847-4430-9279-4A52D1EFE18D redir Client/Server URL: "Service"
    2016-12-10 18:30:34:965 860 12ac Setup Checking for agent SelfUpdate
    2016-12-10 18:30:34:965 860 12ac Setup Client version: Core: 7.9.9600.17031 Aux: 7.9.9600.17031
    2016-12-10 18:30:34:965 860 12ac EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SelfUpdate URL: "https://fe2.update.microsoft.com/v10/3/windowsupdate/selfupdate"
    2016-12-10 18:30:35:340 860 12ac Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2016-12-10 18:30:35:372 860 12ac Misc Microsoft signed: NA
    2016-12-10 18:30:35:372 860 12ac Misc Infrastructure signed: Yes
    2016-12-10 18:30:35:387 860 12ac Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\TMP4D4D.tmp with dwProvFlags 0x00000080:
    2016-12-10 18:30:35:418 860 12ac Misc Microsoft signed: NA
    2016-12-10 18:30:35:418 860 12ac Misc Infrastructure signed: Yes
    2016-12-10 18:30:35:418 860 12ac Setup FATAL: GetClientUpdateUrl failed, err = 0x8024D009
    2016-12-10 18:30:35:434 860 12ac Setup Skipping SelfUpdate check based on the /SKIP directive in wuident
    2016-12-10 18:30:35:434 860 12ac Setup SelfUpdate check completed. SelfUpdate is NOT required.
    2016-12-10 18:30:36:952 860 12ac PT +++++++++++ PT: Synchronizing server updates +++++++++++
    2016-12-10 18:30:36:952 860 12ac PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = Service
    2016-12-10 18:30:37:296 860 12ac PT WARNING: Cached cookie has expired or new PID is available
    2016-12-10 18:30:37:359 860 12ac Agent Reading cached app categories using lifetime 604800 seconds
    2016-12-10 18:30:37:452 860 12ac Agent Read 1 cached app categories
    2016-12-10 18:41:44:918 860 12ac PT + SyncUpdates round trips: 155
    2016-12-10 18:41:46:778 860 12ac Agent WARNING: Dependent set bundle changed; forcing resync
    2016-12-10 18:43:15:815 860 12ac PT +++++++++++ PT: Synchronizing extended update info +++++++++++
    2016-12-10 18:43:15:815 860 12ac PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = Service
    2016-12-10 18:43:27:706 860 12ac DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d..._2e97ac8017d2da725aa2b76e4256b3c32c77b626.cab for file LpesgBfS2nJaorduQlazwyx3tiY= when file has not been previously added to the datastore
    2016-12-10 18:43:27:722 860 12ac DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d..._31e398702b63d85eb9bde36ac17ea96367aef458.cab for file MeOYcCtj2F65veNqwX6pY2eu9Fg= when file has not been previously added to the datastore
    2016-12-10 18:43:27:722 860 12ac DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d..._4041883cedbbf72cbdad24632c4053d7eca39e6e.cab for file QEGIPO279yy9rSRjLEBT1+yjnm4= when file has not been previously added to the datastore
    2016-12-10 18:43:27:722 860 12ac DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d..._8af94a7b99670da07c14ec58cd8f5843cf08e39b.cab for file ivlKe5lnDaB8FOxYzY9YQ88I45s= when file has not been previously added to the datastore
    2016-12-10 18:43:27:722 860 12ac DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d..._991991e8e068b024a01986910462006253ed5ef0.cab for file mRmR6OBosCSgGYaRBGIAYlPtXvA= when file has not been previously added to the datastore
    2016-12-10 18:43:27:722 860 12ac DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d..._be96a8666c1ecb84aff953addcd1ed388a423934.cab for file vpaoZmwey4Sv+VOt3NHtOIpCOTQ= when file has not been previously added to the datastore
    2016-12-10 18:43:27:722 860 12ac DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d..._fe8002f498791e82426d92a09df3ddd24c06d476.cab for file /oAC9Jh5HoJCbZKgnfPd0kwG1HY= when file has not been previously added to the datastore
    2016-12-10 18:43:27:722 860 12ac DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d..._1efbfc0af0100c677dc153ec0d0c753691c17212.cab for file Hvv8CvAQDGd9wVPsDQx1NpHBchI= when file has not been previously added to the datastore
    2016-12-10 18:43:27:722 860 12ac DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d..._525eafb913839d1490cfcca94cf5ea4facd26c3d.cab for file Ul6vuRODnRSQz8ypTPXqT6zSbD0= when file has not been previously added to the datastore
    2016-12-10 18:43:27:722 860 12ac DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d..._5a255df3459080e7a1051617417d6d408e2b595b.cab for file WiVd80WQgOehBRYXQX1tQI4rWVs= when file has not been previously added to the datastore
    2016-12-10 18:43:27:722 860 12ac DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d..._8f8c88271fe1ea4bb95b0c333d6c4b6a99c7f816.cab for file j4yIJx/h6ku5WwwzPWxLapnH+BY= when file has not been previously added to the datastore
    2016-12-10 18:43:27:722 860 12ac DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d..._9cb5f532dc846274a662ce0627226445b4519463.cab for file nLX1MtyEYnSmYs4GJyJkRbRRlGM= when file has not been previously added to the dat


    ok I had to edit some of it cause there is like 100s of lines of that DtaStor Warning stuff....

    2016-12-10 18:43:31:363 860 12ac Agent Server changed and need resyncing with server
    2016-12-10 18:43:33:675 860 12ac PT +++++++++++ PT: Synchronizing server updates +++++++++++
    2016-12-10 18:43:33:675 860 12ac PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = Service
    2016-12-10 18:43:43:004 860 12ac PT + SyncUpdates round trips: 2
     
  4. dlishusgyrl4u

    dlishusgyrl4u New Member

    Joined:
    Nov 16, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    RT
    Did anyone ever help you out on this problem? I am currently having t his same problem and cannot do anythingon my Surface except use MS Office programs. Its honestly really pissing me off. I bought the surface from RePC in Seattle and they had to switch out the first Surface I purchased with them because I was getting a different error code. After taking the "new to me" 2nd Surface RT from RePC, its giving me the same problem that you are facing and I cannot seem to find ANYWHERE online someway to fix this stupid thing. HELP!!!

    --Charmaine

     
  5. KevinS253

    KevinS253 New Member

    Joined:
    Jan 18, 2016
    Messages:
    6
    Likes Received:
    1
    Trophy Points:
    1
    My Device:
    SPro4
    I was just having this same problem and fixed it by switching my wifi access point. Wouldn't update with my home wifi but oddly enough it updated tethering to my phone through tmobile
     

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