My type cover wakes up SP3 when closed. Why?

Discussion in 'Microsoft Surface Pro 3' started by bryanhayn, Aug 23, 2014.

  1. JH99

    JH99 New Member

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    My SP3 wakes when I touch or click the pad.
    I had trouble with my SP3 randomly waking and it was my Bluetooth mouse that was on.
    I don't have any random wake issues now.
     
    Charlie Cassidy likes this.
  2. hughlle

    hughlle Super Moderator Staff Member

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    I can think of no reason why a computer would take a bunch of photos on wake other than if anti-theft software was installed. If you're so sure its nothing software related based on your usage, then I'd be straight on the phone to Microsoft.

    Maybe the NSA intercepted the parcel and filled it with witchcraft :)
     
  3. Wiidesire

    Wiidesire Active Member

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  4. FlySwatter

    FlySwatter Active Member

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  5. bryanhayn

    bryanhayn Member

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    Thanks for trying, but that didn't work. Tried it many times already. I unchecked "allow this device to wake computer" in both Surface Type Cover Filter Device and HID-compliant mouse and the problem is still there.

    I also tried both refreshing my SP3 and completely restoring it and it still wakes up and randomly takes pictures. I'm going to take it back to the Microsoft Store tomorrow.
     
  6. bryanhayn

    bryanhayn Member

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    No, I'm sleeping it by swiping from the right and selecting settings->power.

    I did a complete restore about 3 hours ago and just woke my SP3 from sleep. I tried running a sleep study but this happened:

    C:\WINDOWS\system32>powercfg sleepstudy
    No connected standby traces available. Report not generated.
     
  7. gtext

    gtext Member

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    Yes sounds like a hardware to me. Best thing is to exchange.

    Let us know how it goes.
     
  8. RottenMutt

    RottenMutt Member

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    are u a school teacher???
     
  9. bryanhayn

    bryanhayn Member

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    No I'm not.

    UPDATE: I took my SP3 back to the Microsoft Store this past Wednesday (8/27) and left it with them for analysis. I called today (8/31) for an update and they said they were having trouble duplicating the problem - sometimes they could, other times they couldn't, so they authorized me to receive a replacement...I have an appointment later today. Yay :) I want to upgrade to an 8GB, 256GB, i5...anyone know if they'll let me?
     
  10. FlySwatter

    FlySwatter Active Member

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    Good news! Hopefully, they will be agreeable to let you upgrade for the difference in price. It certainly wouldn't seem to be any harm to them.
     
  11. palmor

    palmor New Member

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    I'd find mine awake with the camera on but not taking photos. I turned off the "swipe down to activate camera" and it hasn't happened again.

    I know I'm late to the thread and you have a replacement coming but in case it happens again that is how I seemed to solve it.


    John
     
  12. bryanhayn

    bryanhayn Member

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    That was one of the first things I did. It fixed the picture taking problem, but not the waking up problem.
     

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