The Microsoft support system (USA) for Surface doesn't work and nobody at MS can provide any type of repair or service at this point. Going on 5 hours of being on the phone with the Surface team this week. I revived by Surface an day one and unfortunately dropped it and shattered the screen. The eight days since have been a nightmare of hours of calls with Microsoft either a) trying to walk me through a broken web based system to pay for a swap - which always ends up with them admitting the site doesn't work and/or B) having them try to manually set up a repair which always ends up with them saying an email will be sent in 5 minutes with instructions to ship it in or them admitting they can get the system to work either. There is not other alternative. They say everyday that the system will be fixed, but for eight straight days it hasn't been. Now I don't mind paying for the swap out (it's $299.99 if you use the website that doesn't work or $319.99 if you call and they try to use the web site that doesn't work.) And I understand some kinks in the system. But really, there are few things worse in techland than pre-ordering a new device, getting two hours to play with it and then NOT being able to get any service. You would think that a multi-billion dollar company could make this work.